Judy Basquez
Sacramento,California
Summary
Dynamic Office Technician with proven expertise at Cal Osha Appeals Board, recognized for enhancing workflow efficiency and accuracy in document management. Skilled in data entry and adept at multitasking, I foster collaboration and maintain professionalism while safeguarding sensitive information. Committed to delivering high-quality results under pressure, contributing to team success.
Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, streamline processes, and assist teams in achieving their goals. Team-oriented with strong commitment to delivering results and adapting to evolving needs, showcasing expertise in communication and time management.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
50
50
years of professional experience
Work History
Office Technician Typist
State Treasures
03.2025 - 05.2025
- Assisted in daily office operations, ensuring efficient workflow and task completion.
- Maintained accurate records using electronic filing systems to enhance information retrieval.
- Implemented basic data entry tasks, ensuring accuracy in database management systems.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Ensured compliance with confidentiality standards while handling sensitive materials
- Organized digital files and documents, streamlining workflow processes for increased efficiency.
- Entered data into databases in alphabetic and numerical order.
- Program data processing, validation and reporting.
- Create record directories. Distribute mail, email and fax correspondence to appropriate staff person.
Office Technician Typist
Cal Osha Appeals Board
08.2024 - 10.2024
- Collaborated with colleagues on projects, contributing to a cohesive work environment.
- Adapted quickly to new software tools, enhancing productivity in office tasks and communications.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Exemplified professionalism by maintaining a polished appearance and providing courteous assistance to all office visitors.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed correspondence through email and written communication efficiently
- Provided support during peak periods while maintaining high-quality output under pressure.
- Delivered accurate correspondence to clients, helping maintain strong business relationships.
- Maintained professionalism when handling confidential information as per company policies
- Set up files for new clients who were filing an appeal.
- Check the incoming mail and faxes document them on the computer and assign them to the appropriate staff person.
- Enter information received thru the mail and faxes for cases filed and notify the staff person who was handling the claim.
- At managements request I was assigned to write the procedures on the steps for handling the claim s from the start to the finish.
Staff Services Analyst
Victims of Crime Program
03.1975 - 12.2005
- Assisted in policy research and analysis to support departmental objectives.
- Collaborated with team members to streamline reporting processes for enhanced efficiency.
- Developed and maintained databases to track service requests and outcomes.
- Conducted data entry and verification to ensure accuracy of information processed for all the providers paid through the Victims of Crime program for the tax reports that would be sent to all the providers.
- Engaged in cross-functional communication to facilitate project coordination and execution.
- Monitored compliance with organizational policies and procedures during project implementation.
- Safeguarded sensitive information through strict adherence to data security protocols and maintaining confidentiality at all times.
- Recognized as a valuable team player, consistently receiving positive feedback from colleagues and supervisors for contributions to departmental success.
- Managed multiple projects simultaneously, effectively prioritizing tasks based on urgency and importance.
- Contributed to departmental growth by identifying areas of improvement in processes, systems, and infrastructure.
- Ensured compliance with company policies, procedures, and industry regulations through regular review and updates.
- Created documents, correspondence and memos to update leadership and team members.
- Facilitated training sessions for new hires, contributing to their successful integration into the team.
- Developed strong relationships with cross-functional teams to ensure timely delivery of critical projects.
- Examined logs, documents and other records to generate complete data views.
- Optimized resource allocation through diligent monitoring of staffing levels and workload distribution.
- Acted as a liaison between departments, facilitating open communication channels that fostered collaboration and teamwork.
- Improved data accuracy by conducting thorough audits and correcting discrepancies within records.
- Demonstrated excellent problem-solving skills in resolving complex issues quickly and effectively under tight deadlines.
- Compiled information and submitted monthly reports.
- Documented business processes and analyzed procedures to align with changing business needs.
- Helped solve diverse program problems with in-depth analysis.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Wrote procedures and trained the in-house staff who were entering medical bills to be paid for persons who were a victim of a crime.
- Traveled to 22 counties that were contracted with the Victim's of Crime Program to train their staff who were also entering medical bills for persons who were also a victim of a crime.
- Resource person for all the in-house persons entering bills and in-house persons who were verifying the bills to be paid.
- Also, resource person for all the 22 county staff who entered the bills and staff who verified the bills to be paid.
Education
High School Diploma -
Sacramento Senior High School
Sacramento, CASkills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Data entry proficiency
- Inventory monitoring
- Document management
- Calendar management
- Document control
- Problem-solving capacity
- Report preparation
- Presentation development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Reliable and punctual
- Organizational skills
Timeline
Office Technician Typist
State Treasures
03.2025 - 05.2025
Office Technician Typist
Cal Osha Appeals Board
08.2024 - 10.2024
Staff Services Analyst
Victims of Crime Program
03.1975 - 12.2005
High School Diploma -
Sacramento Senior High School