Judy Bewley

Work History

Store Manager

Boba Guys

6000 Bollinger Canyon Rd, California

04.2021 - 07.2022

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Protected store from loss or theft by setting and enforcing clear security policies.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Analyzed and interpreted store trends to facilitate planning.

Trainer

Blue Bottle Coffee

Oakland, CA

07.2019 - 03.2020

Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Scheduled and taught in class and online courses to increase learning opportunities.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Tracked attendance and progress against goals for each participant.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Assessed student needs to develop effective training plans.
Gathered and organized supplementary material to support structured lessons.
Identified and solved internal problems related to employee turnover by revamping training approaches.
Eliminated process gaps by implementing new methods of standardized training.

General Manager

Noe Valley Bakery

San Francisco, CA

01.2018 - 07.2019

Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed effective business plans to align strategic decisions with long-term objectives.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Assistant Manager

Sprouts Farmers Market Inc, Grocery

Dublin, CA

03.2014 - 04.2018

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition for contribution to store success by optimizing sales.

Branch Manager

Chase Bank

Oakland, CA

03.2008 - 03.2012

Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Gathered and reviewed customer feedback to improve operations.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Protected company assets with strategic risk management approaches.
Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

Summary

Overview

Work History

Store Manager

Trainer

General Manager

Assistant Manager

Branch Manager

Education

Bachelor of Arts - Studio Arts

Skills

Certification

Timeline

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