Judy Bird

• Continually communicate with Supervisor, Team Lead, Tech Help Desk.
• Hippa verify members
• Medicaid compliance trained in multiple states including but not limited to Mississippi, New York, Colorado, Washington, Arizona, Rhode Island, and Vermont.
• Assess and resolve member’s concerns, developing and implementing solutions in varied claim-related scenarios.
• NPS Champion
• Made telephone calls to eligible members to assess and enroll in SDOH Navigation.
• Provided information and guidance to clients on how to access resources, services, and providers
• Facilitated client referrals to community agencies or other organizations as needed.
• Maintained accurate records of client interactions in accordance with agency policies and procedures.
• Reviewed the status of any appeals and grievances current and past, open and closed appeals and grievances.
• Assisted in developing strategies to address barriers that impede a member's progress towards achieving improved health goals.
• Followed up with enrolled members providing resources, updates, and benefits.
• Followed up with Vendors providing resources, updates, of Pharmacy related issues.
• Reviewed member benefits, claims, status of appeals, and grievances.
• Filed new appeals and grievances.
• Researched Providers, and health specialists, called to verify continuing in-network participation, and made appointments for members.
• Collaborated with other professionals such as social workers, case managers, medical staff to coordinate care for members.
• Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
• Educated members about available resources within the community related to housing, employment, health care, legal aid.
• Actively listened to clients in order to identify their needs and provide effective solutions.
• Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
• 
  
• Maintained high level of professionalism and calmness with personnel, even in high-stress situations.

Judy Bird
209 273-9065
judybirdfineart@gmail.com
Jackson, CA 95642
SUMMARY
Resume Judy Bird Artist/Designer. MFA Printmaking
Authorized to work in the US for any employer Forward-thinking project management and Health Professional.
Specialist confident in leading team members, managing schedules, and coordinating resources.
Keeps projects on track with decisive supervision and quick problem-solving. Persuasive in
communicating and negotiating with internal team members, vendors, and other stakeholders.
Design Manager with more than 40 years of creating and executing design projects.
Collaborates with creative and technical teams to produce plans and projects to
comprehensively suit client needs. Empower team members to explore innovative designs to
push boundaries while satisfying project requirements.
Talented Artist brings proven abilities in end-to-end project management. Expert in
identifying and mitigating risks, reaching milestones, and managing deliverables.
A highly organized leader with great attention to detail. Results-focused Health and Art professional with
strength in customer service. Proactive leader with strengths in communication and
collaboration. Proficient in leveraging art with knowledge to promote positive outcomes.
Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Organized and motivated employee eager to apply time management and organizational skills
in various environments. Seeking opportunities to expand skills while facilitating company
growth.
Attended trainings or seminars related to professional development opportunities.

SKILLS
Maestro, ICUE, ETS, various Medicaid State Portals, Macess, RX Claims.

Outgoing and Incoming Call Customer Service Advocate.

Microsoft Office, IEX, Adherence to schedule.

Photoshop, Illustrator, CC2022
Subscription.
Communication, Teaching, problem
solving,
Microsoft Teams, Powerpoint, Photoshop. All Windows
products and Office, Excel, SKYPE, ZOOM
some Blackboard and Moodle.
Originality and Creativity
Adobe Photoshop
Portfolio Maintenance
Superior Organizational Skills
Pre-Design Consulting
Artistic Design
Attention to Detail
Color Discrimination
Adaptability and Flexibility
Critical and Creative Thinking
Independence and Innovation
Studio Management
Problem-Solving
EXPERIENCE
Online ESL Instructor
Remote, CA
ESL South Korea, China/ Jun 2017 to Current
Customized small group and individual classroom activities based on differentiated
learning needs.
Provided one-on-one instruction for non-English speaking students within the classroom

• Produced projects for advertising and informational purposes.
• Used Adobe Creative Suite, Illustrator, PhotoShop to create images and layouts.
• Designed unique print materials including advertisements, brochures and portfolio.
• Developed marketing literature and posters to be displayed at promotional events.
• Worked with customers to present mockups and collect information for adjustments.
• Formatted print and web application designs for projects with varying specifications.
• Generated digital image files for use in digital and traditional printing.
• Designed interactive graphics for licensed products on compatible consumer platforms.
• Adjusted images sizes and selected fonts for projects.
• Tested product designs utilizing models, prototypes and computer-aided technology.
• Maintained company websites updating with new products and corporate announcements as necessary.
• Selected colors and themes while adding functionality to create new designs.
• Designed new on-brand visual elements to effectively convey concepts and messaging.
• Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
• Utilized knowledge of production to create high quality images.

• Drove business growth and community visibility through implementation of targeted marketing and sales strategies.
• Addressed client concerns and worked together to achieve mutually beneficial outcomes.
• Coordinated artistic projects, exhibit scheduling and artist interface duties.
• Created series of rough sketches for review, revision and approval.
• Adapted to established art style of studio for consistency and quality purposes.

• Group counseling, led therapeutic art groups and, classes
• Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
• Developed and optimized treatment plans to help clients continue to progress.
• Facilitated weekly group sessions focused on various issues to help groups and individuals.
• Educated family members and helped each support clients by improving coping techniques.
• Referred clients to external resources for additional support.
• Devised community-based programs focused on combating specific problems.
• Created client treatment plans based on assessments and goals.
• Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
• Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
• Fostered achievement of recovery objectives by administering referrals to vocational services.
• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Effectively managed time and caseloads based on weekly and daily sessions per week.
• Responded to crisis situations when severe mental health and behavioral issues arose.
• Educated patients, families and caregivers on diagnosis, treatment and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
• Used art as natural way to help patients cope with stress, chronic pain, and depression.
• Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
• Adhered strictly to federal, state and local guidelines in relation to scope of practice standards.
• Developed comprehensive treatment plans for patients diagnosed with various conditions.

• Conducted art based parent child bonding sessions (Reunification Program Analysis)
• Maintained records.
• Collaborated with leadership team to launch and scale new program services from ground up.
• Developed and executed campaigns to target appropriate institutional fund raising and donations.

• Implemented master drawing and painting techniques while revealing history and information on each artist.
• Utilized oil paints, acrylics and charcoal to design and fabricate custom pieces and create engaging and unique paintings, drawings and mixed media pieces.
• Coordinated artistic projects, exhibit scheduling and artist interface duties.
• Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
• Created series of rough sketches for review, revision and approval.
• Collaborated with creative design team to complete projects on tight deadlines.
• Drove business growth and community visibility through implementation of targeted marketing and sales strategies.
• Sold art global marketplace by establishing pricing based on raw material and labor costs and customer demand.
• Addressed client concerns and worked together to achieve mutually beneficial outcomes.
• Incorporated fine oils and acrylics to create custom paintings.
• Adapted to established art style of studio for consistency and quality purposes.
• Organized files for data merging and script use.
• Met tight schedules and deadlines for illustration projects.
• Operated equipment to create artwork and customer products.
• Designed inspiring concept art while maintaining accurate scale and architectural standards.
• Clearly communicated updates and concerns to appropriate team members and managers.
• 
  
• Used social media to promote work to target audience.
• Successfully produced and sold numerous paintings between 1983 to present.
• Motivated and encouraged students to communicate more openly and constructively with each other in brick and mortar and online platforms.