Judy Bonville
Apache Junction
Summary
Dynamic professional with extensive experience at Aurora Healthcare and Banner Health, excelling in effective communication and strategic time allocation. Proven track record in enhancing operational efficiency and customer satisfaction through innovative problem resolution and meticulous document organization. Adept at managing sensitive information while fostering collaborative team environments.
Overview
15
15
years of professional experience
Work History
Social Service Admin/Secretary
Evangelical Child and Family Agency
07.2015 - 11.2016
- Maintained confidentiality of sensitive information, ensuring secure handling of documents.
- Handled phone inquiries to provide accurate information to callers.
- Managed electronic and paper records to ensure compliance with retention policies.
- Enhanced office efficiency with proactive problem-solving.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, back ground checks, state and national documents and emails, ensuring accuracy and timeliness.
- Verified and Created Foster Care License
- Improved office workflow by redesigning document submission process.
Supervisor, Central Scheduling Call Center
Aurora Healthcare
01.2015 - 07.2015
- Improved team productivity by implementing effective scheduling and task delegation.
- Oversaw daily operations to ensure smooth workflow and adherence to company standards.
- Supervised staff to maintain high levels of performance and efficiency.
- Fostered a collaborative team environment, resolving conflicts and encouraging communication.
- Enhanced operational outcomes with consistent monitoring and process adjustments.
- Improved customer satisfaction by addressing escalated issues and providing swift resolutions.
- Managed employee schedules to ensure adequate coverage and balanced workloads.
- Increased team morale by recognizing achievements and fostering a supportive workplace culture.
- Analyzed performance metrics to identify trends and implement strategic improvements.
Telecommunications Systems Engineer Consultant
Banner Health
04.2013 - 05.2014
- Provide proficient technical support to maintain, monitor and troubleshoot Telecommunications equipment and call center applications
- Plan, prioritize and coordinate scheduled projects that require interaction between various customers/departments and various hardware/software vendors.
- Analyze customer needs, compiles call center/telephony designs and implementation
- Perform advance station programming for telephony systems
- Participates in feasibility studies, RFI development and capital budget
- Research and provide technical information regarding current and future Telecommunications industry concepts, hardware and software
- Work directly with Telephony vendors for new services, repairs and changes
Sr. Telecommunications Analyst
Banner Health
02.2002 - 04.2013
- Reduced downtimes for telecommunications systems through proactive monitoring and maintenance efforts.
- Collaborated with cross-functional teams to develop innovative solutions for complex network challenges.
- Enhanced customer satisfaction with efficient troubleshooting and prompt resolution of service issues.
- Established effective communication channels with internal stakeholders for seamless coordination during critical projects or incidents.
- Managed vendor relationships to ensure timely delivery of services while maintaining costefficiency.
- Maintained detailed records of system configurations, updates, and incident reports to aid in future troubleshooting efforts.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Assessed facilities to determine capacity and needs for telecommunications systems.
Education
High School Diploma -
Tolleson Union High SchoolJ
Tolleson, AZHealth Care Management Certificate - Health Care Management
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Document Organization
- Organizational Support Skills
- Data Analysis Reporting
- Sensitive Information Protection
- Secure Document Processing
- Professional Phone Communication
- Effective Communication
- Strategic Time Allocation
- Effective Customer Engagement
- Effective Problem Resolution
- Detail-Oriented Approach
- Proficient in Task Management
- Client Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Service Admin/Secretary
Evangelical Child and Family Agency
07.2015 - 11.2016
Supervisor, Central Scheduling Call Center
Aurora Healthcare
01.2015 - 07.2015
Telecommunications Systems Engineer Consultant
Banner Health
04.2013 - 05.2014
Sr. Telecommunications Analyst
Banner Health
02.2002 - 04.2013
High School Diploma -
Tolleson Union High SchoolJ
Health Care Management Certificate - Health Care Management
Maricopa Community Colleges, Rio Salado Community College
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