Judy Brandon
Center,UTAH
Summary
Accomplished Vice President, Operations Supervisor at Zions Bancorporation, with a proven track record in leading teams to enhance productivity and customer satisfaction. Skilled in Microsoft Office and adept in fostering a culture of innovation and collaboration. Demonstrated excellence in risk management and strategic planning, significantly contributing to organizational growth.
Overview
31
31
years of professional experience
Work History
Security Officer
Securitas
12.2023 - 07.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Monitored cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Completed full building and grounds patrols to spot and investigate concerns.
Reservation Sales Agent
Delta Airlines
02.2010 - 12.2023
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Vice President, Operations Supeervisor
Zions Bancorporation
07.1993 - 08.2009
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Identified opportunities to improve business process flows and productivity.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Education
Associate of Science - Liberal Arts And Sciences
BYU Idaho
Rexburg, ID05-1993
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Customer Service
- Supervisor Experience
- Communication Skills
- Microsoft Office
- Data Entry
Timeline
Security Officer
Securitas
12.2023 - 07.2024
Reservation Sales Agent
Delta Airlines
02.2010 - 12.2023
Vice President, Operations Supeervisor
Zions Bancorporation
07.1993 - 08.2009
Associate of Science - Liberal Arts And Sciences
BYU Idaho