Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JUDY BROWN

Coatesville,United States

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Effectively managed recruitment, onboarding, benefits and leave of absence administration, payroll and other human resources functions. Strong knowledge of employment laws and outstanding conflict resolution skills. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.

Overview

19
years of professional experience

Work History

US Technology Solutions
Coatesville, PA

Leave and Disability Case Manager
10.2022 - 05.2023

Job overview

  • Administrated all leaves of absence include: medical, FMLA, STD, LTD, military, unpaid personal leaves, jury duty, bereavement and workers compensation.
  • Processed and updated 40-50 claims per day
  • Continued with open lines of communication for possible early return to work, extension of leave and benefits, death or even termination of employment.
  • Ensured currency and compliance of all federal and state Human Resource laws (Section 125, COBRA.
  • HIPAA, FMLA, ADA, etc) as they relate to the administration of all benefit plans and related plan documents.
  • Utilized knowledge, internal training, and system resources to provide the best customer support.
  • Ensured all work is performed in accordance with targets.
  • Worked to obtain first call resolution when answering calls.
  • Diffused difficult situations and quickly change the direction of the call toward a satisfactory resolution.

Impact Technology
Phoenix, AZ

Sr. Benefits Administrator
02.2022 - 07.2022

Job overview

  • Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
  • Checked accuracy and completeness of benefits applications and documents.
  • Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
  • Analyzed employment-related data and prepared reports.
  • Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
  • Administered employee benefit plans.
  • Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.
  • Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
  • Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.

Simpson at Simpson Meadows
Downingtown, PA

Business and Human Resource Director
07.2019 - 02.2022

Job overview

  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Conducted background checks, reference checks employment verification. and orientation, coordinating new employee onboarding process.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Created and modified job descriptions within all departments.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Participated in educational opportunities and read technical publications, updating job knowledge.
  • Conducted background checks, reference checks and employment verification.
  • Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
  • Facilitated transition from paper to electronic time sheet for 30 dining staff employees, improving flexibility and eliminating manual entry time.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll for temporary, hourly and salaried employees.
  • Utilized ADP Workforce NOW to manage personnel payroll and administered employee benefits.
  • Developed more than three employee handbooks, including design and layout.
  • Managed financial operations such as AR and payroll.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Attended and participated in continuing educational programs to optimize job performance.
  • Leveraged technology to recommend enhanced or optimized systems.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Processed and issued paychecks and earnings statements.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
  • Processed new employee paperwork and entered information into payroll system.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Verified past employment of candidate hires.

MBMS, LLC
Newark, DE

Recruitment and HR Manager
07.2017 - 07.2019

Job overview

  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Contacted all job applicants to inform them of their application status.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Prepared or maintained employment records using human resources management system software. Contacted all job applicants to inform them of their application status.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Facilitated and processed payroll using ADP Workforce NOW and Paylocity.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.

Premier Urgent Care Center
Exton, PA

Medical Billing Manager
02.2016 - 10.2016

Job overview

  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed billing calendar and scheduled claims for payments.
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Developed performance improvement plans based on deep reviews of current work.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Input claim information and payments into company database.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified and corrected payment problems involving patients or third-party payers.
  • Contacted insurance providers to check patient coverage.
  • Completed weekly account reconciliations to identify discrepancies.

Cardiology Consultants of Philadelphia
West Chester, PA

Medical Billing Supervisor
06.2015 - 02.2016

Job overview

  • Completed and submitted appeals for denied claims.
  • Reviewed claims for coding accuracy.
  • Coordinated communications between patients, billing personnel and insurance carriers. Conducted insurance verification and pre-authorization, coded Cardiac procedures and managed patient charts.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Handled billing, waivers and claims for private and commercial clients.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Interpreted medical terminology information to translate information into coding system.
  • Input details into accounts and tracked payments.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Maintained current working knowledge of CPT and ICD-9/10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Verified proper coding, sequencing of diagnoses and accuracy of Cardiac procedures.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Processed patient admission and discharge documents.

Siepser Laser Eye Care
Wayne, PA

Medical Billing Coordinator
10.2004 - 06.2015

Job overview

  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
  • Leveraged EMR software to post payments received for medical services.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Completed and submitted appeals for denied claims.
  • Submitted appeals using provider portals and phone communication.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Managed all payments processing, invoicing and collections tasks.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Developed and maintained training materials and benefits packets for new hires.
  • Prepared and set up new employee orientations.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Assisted in administering employee benefit programs and worker's compensation plans.
  • Identified, researched and resolved issues with hours worked.
  • Coordinated child support deductions and distributed wage assignments.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Processed and issued employee paychecks, statements of earnings and deductions.
  • Utilized ADP Workforce NOW to manage personnel payroll and administered employee benefits as a backup for the HR Director.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Processed new employee paperwork and entered information into payroll system.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Verified past employment of candidate hires.

Education

120-Course Completion - NHA
01.2022

Personal Care Home Certification
01.2021

Assisted Living Administrator License
01.2021

Penn State University Park

Master of Science from Health Care Administration Policy & Procedure
12.2018

Immaculata University

Bachelor of Science from Health Care Management
05.2016

Delaware County Community College Media

Associate of Science from Health Administration
05.2005

Skills

  • Cross Functional Collaboration
  • Administering Disciplinary Procedures
  • Hiring and Onboarding
  • Recruiting and Interviewing
  • Regulatory Compliance
  • Exit Interviews and Processes
  • Compensation and Benefits Administration
  • Policy Improvement Recommendations
  • Workers' Compensation
  • HRIS Software
  • Retirement Programs
  • Employee Benefits Management
  • Employment and Labor Laws
  • Employment Record Verification
  • Americans with Disabilities Act (ADA)
  • Leave of Absence Transitions
  • Equal Employment Opportunity (EEO)
  • Payroll Policies and Procedures
  • Microsoft Applications
  • I-9 Documentation
  • Multi-State Payroll
  • Garnishment Processing
  • Wages and Deduction Calculation
  • ADP Workforce Now
  • Kronos Workforce Payroll
  • UKG Payroll
  • Automated and Manual Check Processing
  • Time Tracking and Review
  • Bi-Weekly Payroll Management
  • Expense Reimbursements
  • Resolving Payroll Problems
  • Data Review

Timeline

Leave and Disability Case Manager

US Technology Solutions
10.2022 - 05.2023

Sr. Benefits Administrator

Impact Technology
02.2022 - 07.2022

Business and Human Resource Director

Simpson at Simpson Meadows
07.2019 - 02.2022

Recruitment and HR Manager

MBMS, LLC
07.2017 - 07.2019

Medical Billing Manager

Premier Urgent Care Center
02.2016 - 10.2016

Medical Billing Supervisor

Cardiology Consultants of Philadelphia
06.2015 - 02.2016

Medical Billing Coordinator

Siepser Laser Eye Care
10.2004 - 06.2015

120-Course Completion - NHA

Personal Care Home Certification

Assisted Living Administrator License

Penn State University Park

Master of Science from Health Care Administration Policy & Procedure

Immaculata University

Bachelor of Science from Health Care Management

Delaware County Community College Media

Associate of Science from Health Administration

Similar Profiles

CREATE PROFILE
JUDY BROWN