Judy Casarez

Account Specialist Duties involve: -Calling accounts that have been deemed difficult by account reps after their unsuccessful attempts of getting customer to pay (aka Danger and ROH list). -

Submit accounts to “status log” for possible repossession -Maintain/Update vehicle status log

-Handling accounts for customers that claim they want to VOLUNTARY SURRENDER UNIT

- Work on calling the COMMP list by using all resources available within FDCPA guidelines in order to contact customers regarding payment of car loan account balances

- Creating innovative payment schedules and effectively communicating them to customers, while - Providing excellent customer service for customers regarding their accounts

- Call the accounts on the verge of being put out for repo -Assign which repo company gets which account to pick up -

Set up transport on units that are out of state

-Work with Repo Company to locate vehicles

- the main contact for accounts in OFR/ROH status. Handle incoming repo calls from customers that have been repossessed, and explain to customer the process and let them know what is needed to get car back

-Call list of CSR if one is out on PTO or call in -Assist CSR phone Q when necessary

- Assist CSRs with escalated calls

-Assist with redeem repos and applications

-Back-up for checking cars in and assist customers picking up personal property. -Back-up help with impounds when needed

• Entered title and vehicle information into database.
• Received and processed paperwork for titles, new license plates and renewals.
• Prepared tax and title documents to submit legal transfer work to DMV.
• State runner
• Organized and prepared tax and title documents to transfer ownership of property.
• Maintained control log of vehicle certificates of origin and titles, using WebDealer and Tx DMV.
• Arranged payoff checks for trade-ins and new vehicles
• Contacted Texas Motor Vehicle Department to determine status of pending titles.
• Communicated with customers to resolve common title issues.
• Used Copy/Scanner machines and reader and printer machines to make, file and distribute copies of recorded documents.
• Posted titling transactions and monitored corresponding schedules, using Microsoft Teams and .
• Verified and analyzed free-and-clear title issues, odometer readings and VIN number 80-120sales deals per month.
• Assisted with preparation and submission of affidavits.
• Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
• Contacted appropriate agencies to complete searches, order records and obtain documents.
• Examined and verified titles weekly.
• Customer Service
• Cash counts.
• Reconciled Bank Deposits
• Contracting, Rewriting troubled accounts
• Ordering office supplies to Repair shop Equipment
• Order all Gov. Forms
• Designed & Ordered all License plate frames, inserts, keytags, Pens.
• Maintained System Hub
• Collections,Danger account
• Repossession selection
• Trainer, troubled shoot all aspect of the compamy
• Recon, Prepared wholesales and paid incoming wholesales
• in charge of business credit cards to pay all business accounts
• Set appointments for Mechanics for state certifications
• Responsible for all files and added to Cloud
• Responsible adding all info to filed Documents
• All outside a payhere finacing
• Gathered all sensitive information from Credit checks and employment verification