Judy Charles

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Transported clients to and from medical appointments with safety and efficiency.
• Recorded status and duties completed in logbooks for management.

Accept, review, and process original and continued claims for unemployment insurance.

Conduct telephone interviews with claimants to obtain detailed information, identify issues, and verify eligibility.

Identify discrepancies, place claims on hold for investigation, and answer questions from claimants and employers

Accurately input, update, and maintain case records and data

in agency systems.

Accurately input, update, and maintain case records and data in agency systems.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Compiled and analyzed data to produce reports.
• Input data into spreadsheets and databases.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Monitored and tracked budgets and expenses.
• Edited and proofread documents for accuracy and completeness.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Created and maintained detailed records of all office activities.