Judy Cubin
Chicopee,MA
Summary
Dedicated professional with experience as a Bus Monitor for the City of Springfield, skilled in passenger safety and student supervision. Proven ability to enhance customer satisfaction and mentor team members, fostering a positive environment. Reliable and empathetic, with a strong focus on safety and effective communication in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Bus Monitor
City Of Springfield
07.2021 - 05.2023
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
Cashier Team Lead
Walmart
02.2010 - 05.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Monitored areas for security issues and safety hazards.
- Worked with floor team and managers to meet wide range of customer needs.
Education
General -
South Hadley High
Massachusetts 09.1976
Skills
- Patience and empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Safety awareness
- Passenger safety
- Student discipline
- Student supervision
- Vehicle inspection
- Driver assistance
Timeline
Bus Monitor
City Of Springfield
07.2021 - 05.2023
Cashier Team Lead
Walmart
02.2010 - 05.2020
General -
South Hadley High
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