Judy Cunningham
Naples,FL
Summary
Dynamic customer support specialist with extensive experience at Alaska Airlines, recognized for excellence in reservation management and consultative selling. Demonstrated expertise in conflict resolution, significantly enhancing client satisfaction and loyalty. Adept at managing travel logistics and delivering exceptional service through effective communication and problem-solving skills. Achieved top 1% in customer satisfaction within the company for two consecutive years.
Overview
14
14
years of professional experience
Work History
Reservation Agent
Alaska Airlines
Seattle, WA
10.2017 - Current
- Assisted clients in preparing necessary travel documentation.
- Provided information on product availability, cost, and special offers to clientele.
- Identified root causes of client issues and implemented effective solutions.
- Validated client records with focus on contact information and payment details.
- Delivered outstanding service to guests.
- Exhibited strong independent work capabilities.
Managing Real Estate Broker
Premiere Plus Realty Group
Naples, Florida
01.2014 - Current
- Performed detailed assessments on local market investment opportunities.
- Utilized detailed market insights to shape business strategies.
- Coordinated discussions between parties to reach agreement on property deals.
- Investigated zoning ordinances affecting property development.
- Reviewed tasks completed by loan officers, attorneys, and other professionals to ensure accurate job performance.
- Negotiated terms for purchase agreements and leases.
Airbnb Host
Self-employed
Naples, Florida
10.2010 - Current
- Handled guest inquiries efficiently across phone, email, and text platforms.
- Developed a structured process for managing bookings, payments, cancellations, and customer reviews.
- Developed comprehensive Airbnb listings with property details.
- Instituted procedures fostering positive interactions between owners and guests.
- Handled arising customer service issues with professionalism and speed.
- Devised plans to increase financial gains from temporary rental properties.
- Communicated room vacancy status to housekeeping personnel for timely maintenance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Real Estate Managing Broker - Real Estate Broker
Rockwell Real Estate
Seattle, WA06-1991
Some College (No Degree) - Nursing Education
University of Wyoming
Laramie, WYSkills
- Customer Support Expertise
- Client Reservation Handling
- Travel Logistics Management
- Travel Document Management
- Consultative Selling
- Reservation Management Expertise
- Proficient in Client Interactions
- Proficient in Conflict Management
References
References available upon request.
Timeline
Reservation Agent
Alaska Airlines
10.2017 - Current
Managing Real Estate Broker
Premiere Plus Realty Group
01.2014 - Current
Airbnb Host
Self-employed
10.2010 - Current
Real Estate Managing Broker - Real Estate Broker
Rockwell Real Estate
Some College (No Degree) - Nursing Education
University of Wyoming
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