Judy Curtis
Hooven,OH
Summary
Dependable employee seeking an opportunity to expand skills and contribute to company success. Considered hardworking, enthusiastic, ethical, and detail oriented. Knowledgeable administrative and customer service professional ensuring accuracy and compliance. Dedicated and regarded as a loyal competent employee as evidenced by extensive work history.
Overview
18
18
years of professional experience
Work History
General Store Manager
Triumph Energy
04.2005 - 01.2023
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable team members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2024
Skills
- Medical Coding Guidelines
- Healthcare Reimbursement
- Medical Billing (Copays/Deductibles/EOB)
- Insurance claims analysis
- Customer Relations
- Operations Management
- Team Building and Leadership
Timeline
General Store Manager
Triumph Energy
04.2005 - 01.2023
Diploma - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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