Judy Damelio

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Cultivated warm relationships with regular customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Elevated the guest experience by anticipating their needs proactively throughout their visit.
• Established rapport with regular customers, fostering loyalty through exceptional service.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Promoted a safe working environment by adhering to food safety standards and best practices.
• Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
• Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
• Stayed up-to-date on menu changes to help customers make food choices.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Processed orders and sent to kitchen employees for preparation.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Server for Italian restaurant in fine dining room welcoming guests in a friendly professional manner, suggested and explained our Daily specials.. allowing time for the guests to state any food allergies or concerns they may have had

followed by delivering cocktails 1st, then appetizers. And finally entree orders. Delivered in a perfect timely manner..

Also, participated in Catering parties for many different events of up to 125+ guests, including set up/ break down providing professional service throughout event..

Additionally, when needed I would help out on other side of restaurant which was Pizzaria type of large menu but in a separate casual part of restaurant

Including taking to go orders over the phone and delegating delivery drivers to maintain consistency in a delivery ETA

to meet customer satisfaction.