Judy Daniels
Queen City,TX
Summary
Highly motivated, Team Player, Quick learner, Exceptional Communication skills, Ability to work under pressure, Able to build strong relationships, Discretion, Detailed Orientated, Computer literate, Active listening skills, Natural leader.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fed ex Ground Trace (Lead)
Harte-Hanks, Inc
04.2016 - 12.2018
- Tracking down lost packages for customers
- Making outbound calls to terminals, hubs, and customers to gather information to aid in locating packages
- Taking inbound and placing outbound calls to work with customers in reaching a resolution
- Forged and nurtured impactful relationships with customers to cultivate loyalty and boost satisfaction
- I was hired on for Customer Service and within 6 months I was taking Supervisor calls
- Taking escalated calls from displeased customers
- Responding to all customers inquiries thoroughly and professionally
- Resolved all customer's complaints in a professional manner while prioritizing customer satisfaction
- I was hired on for Customer Service and within 6 months I was taking Supervisor calls, I was employee of the month and I was number 1 on the floor for over 3 months!
Chemical Dependency Technician
Serenity Foundation
02.2016 - 03.2018
- Assisted clients from the admission process through the discharge
- Stabilized and closely monitored client's vital signs, administered medications, including withdraw medications
- Ensured the safety of up to 40 male/female clients at a chm
- Maintain progress records as part of the patient's overall treatment record
- Collaborate with counselors, co-workers, and management to implement the client's treatment plan
- Understand and follow all emergency procedures and respond to emergency needs of clients
- Conducted post-crisis counseling for victims
- Planned and hosted on and off campus community service activities
- Oral Communication- Listens and gets clarification to ensure that instructions and requests are fully understood
Daycare Worker
Deborah's Busy Bee
03.2000 - 12.2013
- Organized and engaged in recreational games
- Maintained a child-friendly environment with access to outside activities
- Caring for their everyday needs
- This includes diapering babies and toddlers, feeding, dressing, grooming, medical appointments or other activities, and making sure homework gets done
- Administered medications as prescribed and kept proper records
- Keep kids active, play games, and sometimes discipline children when they misbehave, and report back to the parents when necessary
Education
Business Computer Information Systems 11 - business applications of software, including Word Processing, Spreadsheets, Databases, Presentation Graphics, and business utilization of the internet
08.2015
Graduated - Cosmetology
You
Doddridge, AR2011
Skills
- Communication Skills
- Self Motivated
- Critical Thinking
- Time Management
- Able to pay attention to deal
- Quick learner
- Team Player
- Able to work under pressure
- Customer Service
- CPR
Certification
CPR, The American Red Cross, Present
Quote
Man suffers because his craving to possess and keep forever things which are impermanent.
Alan Watts
Timeline
Fed ex Ground Trace (Lead)
Harte-Hanks, Inc
04.2016 - 12.2018
Chemical Dependency Technician
Serenity Foundation
02.2016 - 03.2018
Daycare Worker
Deborah's Busy Bee
03.2000 - 12.2013
Business Computer Information Systems 11 - business applications of software, including Word Processing, Spreadsheets, Databases, Presentation Graphics, and business utilization of the internet
Graduated - Cosmetology
You