Judy Daniels
Queen City,TX
Summary
Highly motivated, team player, Exceptional communication skills. Thrives under pressure and excels at building strong relationships. Possesses a keen eye for detail and discretion, is computer literate,has active listening skills. A natural leader, hardworking, passionate, equipped with strong organizational skills. Eager to secure an entry-level Customer Service Representative position and contribute to the achievement of company goals. Problem-solving abilities, willingness to learn, and excellent communication skills poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Quality Control Technician
Alpine Silica
04.2021 - 09.2024
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Evaluated sand samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Enhanced accuracy of quality control measurements by calibrating and maintaining testing equipment.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Customer Service Representative
HomeSupply.net
03.2020 - 09.2020
- Answered incoming and outgoing calls, and emails providing Frontline customer supportor assistance with products and service transactions.
- Answered customer's inquiries and provided accurate information regarding products and service.
- Tracked orders from start to finish to ensure that the customer was aware package had arrived with a timely delivery of goods and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quality Control Specialist
Harte Hanks LLC
09.2018 - 12.2019
- Developed and maintained QA protocols, processes, and procedures.
- Conducted regular internal audits to identify nonconforming issues.
- Helped develop employees with specific QA standards, confirmed all standards were being met.
- Reviewed customer requirements and specifications to ensure team were meeting company standards.
- Calls were graded and given to my supervisor.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Reported problems and concerns to management.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Quality Assurance Specialist
Harte Hanks
09.2018 - 12.2018
- Responded to and handled customer complaints and inquiries in a timely manner
- Maintained knowledge of industry best practices and technologies, staying ahead of emerging quality assurance trends.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Monitor operator's product knowledge, ability to handle objections and call closure
- Educated employees on specific QA standards and confirmed all standards were being maintained
- Developed personal organization and multitasking skills in fast pace environment
- Enhanced user experience, meticulously testing for usability and accessibility standards.
- Strengthened vendor relationships, conducting quality assessments of externally sourced components.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
Chemical Dependency Technician
Serenity Foundation
04.2017 - 09.2018
- Assisted clients from admission process through discharge
- Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.
- Stay close during visitations because anxiety usually goes up. between patients, families, and treatment team members, facilitating open communication to optimize patient care.
- Stabilized and closely monitored client's vital signs, administered medications, including withdraw medications
- Assisted medical professionals with administering medication to ensure adherence to prescribed treatments and reduce potential complications.
- Managed detailed case documentation, ensuring accurate records for treatment planning and compliance with regulatory requirements.
- Educated patients that it is extremely important not to forget self care, coping mechanisms, and available community resources to maintain sobriety.
- Provided compassionate support during group therapy sessions, encouraging honest sharing of personal experiences and fostering a sense of camaraderie among participants. Strengthened interdisciplinary collaboration, resulting in more effective care for patients with complex addiction issues.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Organized recreational activities to assist in patient recovery.
- Maintain progress records as part of the patient's over all treatment record
- Understand and follow all emergency procedures and respond to emergency needs of clients
- Conducted post-crisis counseling for victims
- Oral Communication- Listens and gets clarification to ensure that instructions and requests are fully understood
- Conducted regular urine drug screenings to monitor patient substance use and inform adjustments in treatment strategies when necessary.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
Fed Ex Ground Trace (Lead)
Harte-Hanks, Inc
05.2015 - 07.2017
- Tracking down lost, stolen, damaged or misdelivered packages for customers
- Developed strong relationships with clients through clear communication, professionalism, and a dedication to meeting their needs.
- Continuously sought opportunities to expand industry knowledge and stay current on emerging trends related to asset tracing and recovery.
- Collaborated closely with management to develop strategies for addressing common roadblocks or challenges in tracing initiatives
- Taking inbound and placing outbound calls to work with customers in reaching a resolution
- Forged and nurtured impactful relationships with customers to cultivate loyalty and boost satisfaction
- I was hired on for Customer Service and within 6 months I was taking Supervisor calls
- Taking escalated calls from displeased customers
- Responding to all customers inquiries thoroughly and professionally
- Resolved all customer's complaints in a professional manner while prioritizing customer satisfaction
- I was hired on for Customer Service and within 6 months I was taking Supervisor calls, I was employee of the month and I was number 1 on the floor for over 3 months!
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
- Maintained accuracy and attention to detail while managing high volumes of trace requests under tight deadlines.
- Worked closely with other departments to ensure seamless coordination when additional support was needed in locating or verifying information.
- Accelerated resolution times for complex cases by diligently researching and analyzing data from multiple sources.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Liaised with customers provide status updates and explain cargo shipment delays.
Daycare Worker
Deborah's Busy Bee
02.2000 - 12.2013
- Organized and engaged in recreational games
- Maintained child-friendly environment with access to outside activities
- Changing diapers, for babies and toddlers, feeding, dressing, grooming, medical appointments or other activities, and making sure homework gets done
- Administered medications as prescribed and kept proper records
- Taught children to organize toys, wash hands, and share by leading by example.
- Distributed food, napkins, and beverages in preparation for snack time.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.
Education
Business Computer Information Systems 11 - BCIS
Windham Vocational
Killeen, TX08.2015
Cosmerology
Texarkana Cosmetology
Texarkana, TX 02.2008 - 06.2009
Skills
- Microsoft Office
- Microsoft Word
- Power Point
- Excel
- Microsoft Access
- Customer Service Representative
- CPR The American Red Cross
- Problem-solving abilities
- Patience and good listening skills
- Multitasking Abilities
- Time management abilities
- Safety Protocols
- Communication Skills
- Record preparation
Certification
- CPR, The American Red Cross, Present
- Business Computer Information Systems 11, 08/01/15, The main focus of this course is on business applications of software, including Word Processing, Spreadsheets, Databases, Presentation Graphics, and business utilization of the internet.
Affiliations
- Volunteer for CASA for Children.
Timeline
Quality Control Technician
Alpine Silica
04.2021 - 09.2024
Customer Service Representative
HomeSupply.net
03.2020 - 09.2020
Quality Control Specialist
Harte Hanks LLC
09.2018 - 12.2019
Quality Assurance Specialist
Harte Hanks
09.2018 - 12.2018
Chemical Dependency Technician
Serenity Foundation
04.2017 - 09.2018
Fed Ex Ground Trace (Lead)
Harte-Hanks, Inc
05.2015 - 07.2017
Cosmerology
Texarkana Cosmetology
02.2008 - 06.2009
Daycare Worker
Deborah's Busy Bee
02.2000 - 12.2013
Business Computer Information Systems 11 - BCIS
Windham Vocational