Judy Davis
Houston,TX
Summary
Seasoned Account Manager with a proven track record at Creative Property Management, adept in client relationship management and Salesforce. Excelled in converting leads and fostering vendor relations, achieving significant account growth. Renowned for strong interpersonal skills and project management, consistently delivering beyond expectations.
Overview
10
10
years of professional experience
Work History
Account Manager
Creative Property Management
Houston, TX
06.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Prepared monthly financial statements for each account.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Addressed customer questions and concerns regarding products and services.
Account Receivables Specialist
Lead Association Management
02.2023 - 12.2023
- Utilized portals to manage account adjustments.
- Support customers with their account and billing issues.
- Fostered long-term connections to promote loyalty.
- Facilitated the creation of customized payment solutions.
- Transferred unpaid balances to legal team for debt resolution.
Mobility Sales and Service
AT&T
08.2022 - 02.2023
- Provided troubleshooting support for customer calls.
- Cultivated customer relationships to secure long-term clientele.
- Boosted customer enjoyment through the provision of extra ATT offerings.
- Resolved issues on first contact.
- Achieved high levels of customer satisfaction.
Professional Relationship Director
Texas Dental Specialists
Houston, TX
03.2022 - 06.2022
- Cultivate and expand professional relationships with dentists in Houston.
- Secured partnerships with new offices in specialty area.
- Expanded target demographic through joint efforts with Social Media Director.
- Sponsor and host events for different organizations (WLM, Spear Study Club, etc.)
- Coordinated doctor's social obligations and calendar events.
- Created a welcoming atmosphere for office-client relations.
Operations Professional
Tiffany & Co.
Houston, TX
07.2021 - 03.2022
- Customer service issues (including but not limited to deliveries, valuations, and repairs)
- Managed inventory operations for incoming, outgoing, and defective merchandise.
- Addressed inquiries efficiently through phone support.
- Delivered quality jewelry repair services and maintenance.
- Ensured proper storage and upkeep of backroom inventory.
Small Groups Intern
River Pointe Church
Richmond, TX
03.2021 - 08.2021
- Performed administrative duties for Small Groups Staff.
- Conducted outreach through email to engage new and recurring Small Groups.
- Engaged new and first-time guests, facilitating their connections with various ministries.
- Engage with prospective Small Group Leader candidates.
- Booked venues for events.
Front Desk Sales
Club Pilates
Sugar Land, Texas
03.2021 - 07.2021
- Provided support for customer inquiries, payments, and check-ins.
- Conducted thorough documentation for client engagement.
- Assisted new members with all sign-up requirements.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Operated the cash register system to process payments from customers.
Assistant Branch Manager
Enterprise Rent-A-Car
Sugar Land, Texas
11.2018 - 12.2020
- Assisted branch manager by overseeing key operational tasks.
- Ensured upkeep and inventory of all vehicles.
- Maintained up-to-date status on all accounts.
- Directed staff development to achieve daily, monthly, and annual goals.
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Monitored daily operations of the branch including sales, customer service, inventory control.
Assistant Manager
Buckle
Sugar Land, Texas
11.2014 - 11.2018
- Assisted the store manager in achieving specified targets consistently.
- Formulated dynamic sales plan to guide team efforts.
- Facilitated onboarding process with comprehensive development programs.
- Guided team effectively by showcasing superior skills.
- Provided superior service for exceptional customer experience.
- Handled customer queries by being attentive and solution-driven.
- Performed consistent upkeep of store's visual standards.
Education
BA - PSYCHOLOGY
UNIVERSITY OF PHOENIX
12.2012
AA - PSYCHOLOGY
UNIVERSITY OF PHOENIX
12.2010
Skills
- Strong interpersonal skills
- Ability to prioritize
- High autonomy
- Salesforce
- Detail oriented
- Timely and organized
- Microsoft Suite
- Vendor Relations
- Contract Negotiation
- Client Relationship Management
- Team Training
- Account development
- Campaign execution
- Preparing contracts
- Project Management
- Converting leads
- Customer Service
- Account Servicing
- Account Management
Activities
Volunteer at River Pointe Church for about 10 years.
Timeline
Account Manager
Creative Property Management
06.2024 - Current
Account Receivables Specialist
Lead Association Management
02.2023 - 12.2023
Mobility Sales and Service
AT&T
08.2022 - 02.2023
Professional Relationship Director
Texas Dental Specialists
03.2022 - 06.2022
Operations Professional
Tiffany & Co.
07.2021 - 03.2022
Small Groups Intern
River Pointe Church
03.2021 - 08.2021
Front Desk Sales
Club Pilates
03.2021 - 07.2021
Assistant Branch Manager
Enterprise Rent-A-Car
11.2018 - 12.2020
Assistant Manager
Buckle
11.2014 - 11.2018
BA - PSYCHOLOGY
UNIVERSITY OF PHOENIX
AA - PSYCHOLOGY
UNIVERSITY OF PHOENIX
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