Judy Davis
Renton,WA
Summary
Knowledgeable Ophthalmic Assistant with solid background in ophthalmic procedures and patient care, essential for providing seamless support to physician. Proficient in conducting diagnostic tests, accurate patient assessments and providing patient care. Demonstrated expertise in patient communication and technical skills, contributing to enhanced patient outcomes and operational efficiency. Recognized for leadership in training staff, enhancing team performance and compliance, while ensuring high-quality care and operational excellence
Overview
18
18
years of professional experience
Work History
Ophthalmic Assistant
Eye Clinic of Bellevue
12.2017 - Current
- Assisted in the diagnosis of ocular conditions by obtaining accurate patient medical and ocular history, performing visual acuity test, refraction, motility, visual field, pupil assessment, tonometry readings, administration of dilation drops in preparation for the doctor's examination.
- Identified issues during preliminary exam and addressed concerns with physician.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Preformed pre surgical measurements for cataract surgeries and educated patients on pre and post surgery procedures, after care, necessity of compliance, to ensure best potential outcome.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
- Regularly attended industry conferences to stay informed about new developments in eye care technology and best practices.
- In role as Lead Technician - interviewed candidates for open positions, trained new ophthalmic assistants on proper techniques for conducting examinations, best practices in patient care and use of ophthalmic diagnostic equipment. Continuing training and support of established team. Assisted clinic manager in guidance and coaching of staff.
- Responsible for MIPS compliance and accuracy to ensure high scores and increase profits
Customer Service Sales Representative
Kohl's
10.2015 - 06.2017
- Began as a sales associate, then promoted to customer service desk and finally to office management.
Property Manager
MG Properties
12.2007 - 06.2015
- Managed daily operations of residential properties up to 325 units, ensuring tenant satisfaction and property upkeep
- Developed and managed annual operating budgets and forecasts, as well as sales and marketing plans setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members. Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
- Obtained Certified Apartment Manager designation through National Apartment Association.
Education
Ophthalmic Assistant
Renton Technical College
Renton, WA12.2017
Skills
- Medical history documentation, HPI and previous, ModMed EMR
- Cataract surgery measurements including corneal topography and eye measurements using IOL Master, pre and post-op patient workups
- OCT scanning, macula, optic nerve and anterior chamber
- Fundus photography using Eidon equipment
- Manual phoropter and auto refractions
- Minor surgery assistance such as chalazion incision and drainage, punctal cauterization
- Intraocular pressure measurement using Goldman, iCare and tonopen tonometry
- Use of Lensometer to measure and record lens power of existing glasses
- Pachymetry
- Reliability, adaptability and flexibility
- Lead Technician, staff and new hire training, team building and supervision
- Professionalism and excellent customer service
Timeline
Ophthalmic Assistant
Eye Clinic of Bellevue
12.2017 - Current
Customer Service Sales Representative
Kohl's
10.2015 - 06.2017
Property Manager
MG Properties
12.2007 - 06.2015
Ophthalmic Assistant
Renton Technical College