Judy Donohue
Covington,WA
Overview
10
10
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
08.2007 - 07.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Skills
- Sales Promotion
- Team Goals
- Serve Customers
- Arranging Products
- Customer Order Fulfillment
- Light Housekeeping
- Process Payments
- Task Delegation
- End Cap Placement
- Tag Merchandise
- Inspect Merchandise
- Update Signs
- Customer Experience
- Store Planning and Display Design
- Overstock Strategy
- Customer Satisfaction
- Cash Register Operations
- Inventory Replenishment
- Price Changes
- Stocking and Replenishing
- In-Store Color Coordination
- Customer Relationships
- Seasonal Displays
- Prepare Orders
- Motivated Team Player
- Organization and Categorization
- Merchandising and Display
- Build Displays
- Sales Team Supervision
- Product Signage and Labeling
- Store Restocking
- Rotating Products
- Overstock Management
- Maintaining Clean Work Areas
- Pick Products
- Safety Standards
- Closing Procedures
- Store Appearance
- Visual Displays
- General Housekeeping
- Teamwork Skills
Timeline
Head Cashier
Lowes Home Improvment
08.2007 - 07.2017