Judy Felix
Riverside,CA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Store Manager
The UPS Store
04.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed four stores in different city.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Human Resources Assistant
Frito Lay
01.2018 - 04.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Organized team-building events, boosting morale and fostering collaborative work environment.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Helped employees register for benefits programs using online portals.
- Participated in job fairs to recruit new talent.
- Converted employee status from temporary to permanent.
Front Desk Receptionist
Frito Lay
10.2013 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
MBA - Master of Business Administration
University of California -Riverside
Riverside06.2022
Skills
- Office Administration
- Office Management
- Scheduling
- Project Coordination
- File Organization
- Budgeting and finance
- Staff Management
- Payroll Administration
- Recruitment Management
- New employee onboarding
- Recruitment
- Word Processing
- Microsoft Office
- Data Entry
- Document Scanning
- MS Office software
- Microsoft Outlook, Word, and Excel
- Friendly, Positive Attitude
- Flexible and Adaptable
- Dependable and Responsible
- Attention to Detail
- Multitasking
- Excellent Communication
- Organization and Time Management
- Spreadsheet Creation
- Mail Sorting and Distribution
- Business Administration
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
The UPS Store
04.2021 - Current
Human Resources Assistant
Frito Lay
01.2018 - 04.2021
Front Desk Receptionist
Frito Lay
10.2013 - 01.2018
MBA - Master of Business Administration
University of California -Riverside