Judy Fern
Orinda,USA
Summary
Dynamic leader with a proven track record at Abbott Diabetes Care, excelling in digital solutions and project management. Achieved $9.5M in savings through strategic vendor management and budget forecasting. Expert in quality assurance and customer engagement, driving impactful initiatives that enhance operational efficiency and foster strong stakeholder relationships.
Overview
2026
2026
years of professional experience
Work History
Director, Global Quality Excellence PMO
Abbott Diabetes Care
Alameda, CA
2022 - Current
- Directed global portfolio of over 85 QA business enablement initiatives, ensuring functional alignment across regions.
- Secured quarterly and long-range planning budgets through forecasting cycles, including Controller and senior leadership reviews.
- Led executive project management reviews to maintain strategic visibility and accountability.
- Designed and deployed PowerApps-based project intake system, integrating Power BI analytics to enhance PMO efficiency.
- Managed QA and customer service teams, unifying contractor, FTE, and BPO tech support for consistent quality.
- Served as RFP lead, securing optimal vendor solutions and executing contracts to improve resource allocation; achieved $9.5M GMIP savings through cost optimization.
- Implemented RFID automation for complaint investigations and established Salesforce CRM for FreeStyleLibre.us operations.
- B to C: Oversaw U.S. Customer Service for blockbuster Libre medical device launches, including ad promotion, agent training, and tech support; ensuring robust quality assurance.
- B to B: Supported distributor and retail medical device partners. Clinical study and IIT complaint handling enablement.
Prior Roles
Abbott Diabetes Care
Alameda, CA
2007 - 2022
- Director Quality Assurance
- Sr Manager Strategic Services
- Program Manager, e-Commerce Direct-to-Consumer
- Manager, Strategic Services
- Manager, Reimbursement Support
Executive Director
Juvenile Diabetes Research Foundation
Sacramento, CA
2005 - 2007
- Directed strategic planning for board of directors, volunteers, and staff.
- Secured grants and corporate sponsorships to enhance funding initiatives.
- Executed family fundraising and major gift programs effectively.
- Orchestrated special events, including galas, 5Ks, and golf tournaments.
- Coordinated corporate partner team building and board retreats.
- Led Artificial Pancreas Symposium and annual meetings successfully.
- Developed education programs for newly diagnosed individuals.
- Spearheaded Youth Ambassador Speakers Bureau and JDRF Congress initiatives.
Business Development Manager
Krispy Kreme Doughnuts
Sacramento, CA
2002 - 2005
- Managed key Northern California retailer relationships at the corporate/divisional levels with combined annual sales of approximately $20 Million (Albertsons, Raley’s, SaveMart).
- Secured new partnerships with regional retailers generating annualized sales of over $1.2 Million.
- Led business reviews & developed account specific strategic marketing-sales plans/reports.
- Special Events: Grand Openings, Retailer Promotions, Organization Fundraisers.
National Account Executive
Peet’s Coffee & Tea
Emeryville, CA
2000 - 2002
- Launched B to B model: niche sales target strategy, branding, pricing model, equipment/service program, distribution.
- Secured a portfolio of over 100 new accounts, generating over $2 Million in sales: national hotel/restaurant groups and corporate dining.
Education
M.Ed. -
George Washington University
Washington, D.C.B.A. -
Washington University
St. Louis, MOSkills
- Digital solutions for quality assurance and customer engagement
- Budget forecasting
- Project management office (PMO)
- Quality assurance
- Vendor management
- Data analytics
- Customer relationship management
- Service training and complaint resolution
- Business development
Websites
Mentor
First Tech Challenge, Robotics Coach, 2022- Present; winning 3 league and regional awards
Accomplishments
9 DVP Awards & 3 executive appointed assignments
Timeline
Director, Global Quality Excellence PMO
Abbott Diabetes Care
2022 - Current
Prior Roles
Abbott Diabetes Care
2007 - 2022
Executive Director
Juvenile Diabetes Research Foundation
2005 - 2007
Business Development Manager
Krispy Kreme Doughnuts
2002 - 2005
National Account Executive
Peet’s Coffee & Tea
2000 - 2002
M.Ed. -
George Washington University
B.A. -
Washington University