JUDY GAGNE
Aurora,IL
Summary
Detail-oriented, organized, established Property Management Professional dedicated to superior customer service, team work, accountability and a self starter. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs, with a "can do" attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Apartment Management Consultants
02.2024 - Current
- Manage all aspects of daily operations of two class "B" communities totaling 176 units, manage accounting and financial matters,rent collection, posting payments, processing final account statements, manage delinquency, implement and maintain lease expiration matrix, oversee maintenance team, plan and organize monthly resident events, and any additional duties assigned by Property Manager.
Property Manager
FCA Asset Management
08.2022 - 09.2023
- Responsible for maintaining 304 unit community to market ready standards, ensuring superior customer service at all times
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, expense control, recruiting, supervise day-to-day operations of entire site team that all company policies and procedures are being followed, maintain effective on site team through interview, hiring, and coaching as necessary, and maintaining positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Property Manager
Cushman & Wakefield
10.2021 - 08.2022
- Responsible for maintaining 272 unit community to market ready standards, ensuring superior customer service at all times
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, expense control, recruiting, supervise day-to-day operations of entire site team that all company policies and procedures are being followed, maintain effective on site team through interview, hiring, and coaching as necessary, and maintaining positive living environment for community residents through prompt conflict resolution and consistent follow-up.
Assistant Community Director
EOS Real Estate Management
04.2020 - 01.2021
- Managed daily operations of 408 unit market rate community, post and collect rent payments, update monthly financial, prepare weekly reports to Regional Manager, process final account statements, managed delinquencies, implement and maintain lease expiration matrix, train and develop leasing team, oversee maintenance team, interview and hire, and any additional duties assigned by Community Director.
Assistant Community Manager
Continental Properties
07.2019 - 04.2020
- Managed all aspects of daily operations of 292 unit class 'A' community, managed accounting and financial matters, collecting rent, posting payments, processing final account statements, updating monthly financial statements, managing delinquencies, meet with current and prospective residents to address issues, assist with resident renewal initiatives, organize resident events, and any additional duties assigned by Community Manager.
Leasing Manager
TGM Communities
12.2018 - 07.2019
- Trained and developed leasing team of 600 unit community, submit weekly, monthly leasing reports, prepare marketing plans and leasing strategies, set goals and improve performance of each team member, prepare and maintain complete resident files, shop competition, monitor renewals, review leasing paperwork, audit lease files, implement and maintain lease expiration matrix, and any additional duties assigned by Community Director.
Property Manager
Phillips Martin Management
03.2008 - 12.2018
- Oversaw all operations of 276 unit community as directed by ownership
- Responsible for all capital improvements, lease administration, budgeting, forecasting, collections, evictions, lease renewals, marketing, expense control, develop and mentor team, coordinate special projects, recruit, hire, and terminate as needed, oversaw implementation of approved initiatives and programs by managing and coordinating efforts of property team while maintaining positive living environment for community through prompt conflict resolution and consistent follow-up.
Certification
- IL Leasing License
Timeline
Assistant Property Manager
Apartment Management Consultants
02.2024 - Current
Property Manager
FCA Asset Management
08.2022 - 09.2023
Property Manager
Cushman & Wakefield
10.2021 - 08.2022
Assistant Community Director
EOS Real Estate Management
04.2020 - 01.2021
Assistant Community Manager
Continental Properties
07.2019 - 04.2020
Leasing Manager
TGM Communities
12.2018 - 07.2019
Property Manager
Phillips Martin Management
03.2008 - 12.2018
- IL Leasing License