Judy Gerow
Narrowsburg,NY
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Aging Services Specialist
Sullivan County Office For The Aging
04.2011 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Clerical Assistant
Western Sullivan Public Library
02.2010 - 04.2011
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained records of material flow, compiling and organizing related data.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Mentored, trained and supported new staff members in office policies and procedures.
- Assisted clients with using library catalogs and software, providing training and answering questions.
Social Welfare Examiner
Sullivan County Department Of Family Services
09.2008 - 06.2009
- Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
- Collaborated with other state program offices to provide applicants with additional supports to meet needs.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Managed caseload of 400 applicants, consistently reviewing income eligibility via statewide verification system.
- Assisted clients in identifying community resources and connecting with appropriate services.
Database Clerk
Sullivan County Veterans Service Agency
09.2003 - 09.2008
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
No Degree - AAS Network Administration
Devry Business Institute
OnlineNo Degree - Social Worker
SUNY Sullivan
Loch Sheldrake, NYGED -
Plaza Business Institute
Jackson Heights, NY07.1985
Skills
- Microsoft Office
- Operational Efficiency
- Client Relationships
- Data Processing
- Multitasking and Organization
- Workflow Management
- Clerical Support
- Policy and Procedure Adherence
- Excellent Communication
- Digital Filing
- Documentation
- Case Service Plans
- Attention to Detail
Languages
Hungarian
Native or Bilingual
Timeline
Aging Services Specialist
Sullivan County Office For The Aging
04.2011 - Current
Clerical Assistant
Western Sullivan Public Library
02.2010 - 04.2011
Social Welfare Examiner
Sullivan County Department Of Family Services
09.2008 - 06.2009
Database Clerk
Sullivan County Veterans Service Agency
09.2003 - 09.2008
No Degree - AAS Network Administration
Devry Business Institute
No Degree - Social Worker
SUNY Sullivan
GED -
Plaza Business Institute
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