Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Gow

Noel,MO

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

33
33
years of professional experience

Work History

Customer Service Associate

Scholastic Inc
09.2015 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Food Service Manager/Supervisor

Economic Security Corporation
08.1990 - 09.2010
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

High School Diploma -

Mcdonald County High School
Anderson, MO
05.1983

Skills

  • Customer Support
  • Team Collaboration
  • Product and Service Solutions
  • Multi-Line Phone Systems
  • Clerical Support
  • Cross-Functional Team Collaboration
  • Product Knowledge
  • Customer Complaint Resolution
  • Complex Problem-Solving
  • Quality Assurance
  • Problem Resolution
  • Customer Service
  • Account Management

Timeline

Customer Service Associate

Scholastic Inc
09.2015 - Current

Food Service Manager/Supervisor

Economic Security Corporation
08.1990 - 09.2010

High School Diploma -

Mcdonald County High School
Judy Gow