Summary
Overview
Work History
Skills
Timeline
Generic

Judy Griffith

Tomball,TX

Summary

Dynamic and results-driven professional with extensive experience at Corporate – Employee Loans, excelling in loan processing and regulatory compliance. Proven track record in optimizing workflows and enhancing customer relationships. Adept at leading teams and ensuring quality assurance, delivering exceptional service while mitigating risks and improving operational efficiency.

Overview

17
17
years of professional experience

Work History

Production Associate / Loan Officer/ Loan Procssor

Andy Woodside
05.2014 - Current
  • Collected and reviewed borrower documentation including proof of income, identification, asset statements, and credit reports.
  • Ensured all loan files were complete, accurate, and compliant with industry regulations.
  • Maintained and updated loan application systems with high accuracy to support underwriting and audits.
  • Acted as a liaison between borrowers, loan officers, builder sales counselors, realtors, processors, and internal departments.
  • Monitored loan status, tracked key deadlines (rate locks, documentation, closings), and ensured timely processing.
  • Provided applicant support by clarifying requirements, resolving issues, and communicating loan status updates.
  • Delivered exceptional customer service with empathy, professionalism, and timely communication.
  • Explained loan deficiencies and denials clearly and compassionately to borrowers.

Senior Loan Processor

Corporate – Employee Loans
06.2011 - 05.2014
  • Reviewed and verified loan applications for completeness and regulatory compliance prior to underwriting.
  • Communicated directly with applicants, loan officers, and third-party vendors to collect required documentation.
  • Managed loan pipelines from application through shipment to investors, ensuring accurate file preparation and timely delivery.
  • Identified and resolved discrepancies in documentation and ensured quality control across all loan files.

Operations Manager / Senior Loan Processor

Terri Treadway
10.2008 - 06.2011
  • Oversaw end-to-end mortgage processing and underwriting operations.
  • Led and trained staff in internal loan procedures.
  • Implemented workflow improvements to increase processing efficiency and reduce errors.
  • Collaborated with cross-functional teams to improve customer experience and reduce processing time.

Skills

  • Loan Processing
  • Mortgage Underwriting
  • Regulatory Compliance
  • Loan Origination
  • Closing
  • Cross-Functional Team Coordination
  • Customer Relationship Management
  • Quality Assurance
  • Risk Mitigation
  • Workflow Optimization
  • Process Improvement
  • Performance Metrics
  • Reporting
  • Staff Training
  • Leadership
  • Project Management
  • Operations Management

Timeline

Production Associate / Loan Officer/ Loan Procssor

Andy Woodside
05.2014 - Current

Senior Loan Processor

Corporate – Employee Loans
06.2011 - 05.2014

Operations Manager / Senior Loan Processor

Terri Treadway
10.2008 - 06.2011

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Judy Griffith