Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Hansen

Monmouth

Summary

Highly adaptable supervisor with 10+ years experience, seeking to serve Oregonians and the Department of Human Services. As a retail supervisor of GICW, worked as part of a team to achieve retail and production goals by applying policies and guidelines resulting in continued success of the organization. As an insurance specialist, interviewed potential customers to collect pertinent information to determine insurance eligibility. As a resident manager of an adult foster care home, assisted in creating a positive environment where senior and disabled individuals could continue to thrive to their full potential in a homelike atmosphere.

Overview

31
31
years of professional experience

Work History

Retail Supervisor

GICW
10.2021 - Current
  • Provide strong customer service skills to a diverse group of customers
  • Adapt to constant changes of Kaizen standards
  • Apply GICW guidelines and policies
  • Perform repetitive cash handling tasks with low margin of error
  • Work successfully in a team environment to achieve sale and production goals

Insurance Specialist

HBW Leads
11.2017 - 09.2021
  • Provided strong customer service skills while answering high volume calls in a calling center setting
  • Respectfully interviewed customers by phone to determine insurance eligibility
  • Successfully adapted to changing insurance interview scripts depending on what the insurance providers needed
  • Performed repetitive computer tasks with a low margin of error

Caregiver

At Home Care Provider, Private Home
02.2002 - 11.2017
  • Assisted son with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationship with son to deliver emotional support and companionship.

Resident Manager

Paradise Care Home
05.1992 - 02.2002
  • Responsible for hiring and training staff
  • Completed daily performance evaluations for staff
  • Handled resident interviews for placement care
  • Planned and executed all activities for residents
  • Maintained detailed documentation of care
  • Adhered to State of Oregon guidelines for adult foster homes
  • Successfully completed ongoing, mandatory training
  • Maintained accurate records for state licensing purposes
  • Developed individual care plans for residents
  • Supervised completion of daily charting

Education

Associate of Arts - Psychology

University of Phoenix
Phoenix, AZ
06.2013

Skills

  • Communication and Interpersonal Skills
  • Customer Service
  • Supervisory Experience
  • Staff Management and Scheduling
  • Detail Oriented
  • Data Entry
  • MS Office
  • Collaboration

Timeline

Retail Supervisor

GICW
10.2021 - Current

Insurance Specialist

HBW Leads
11.2017 - 09.2021

Caregiver

At Home Care Provider, Private Home
02.2002 - 11.2017

Resident Manager

Paradise Care Home
05.1992 - 02.2002

Associate of Arts - Psychology

University of Phoenix
Judy Hansen