Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Judy Hares

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Asst. General Manager

Flying J / Pilot Corp
01.2025 - Current
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
  • Routinely walked sales floor interacting with customers, stocking shelves, or taking inventory
  • Evaluating information to determine compliance with company standards
  • Cultivated strong relationships with over 500+ daily customers, addressing inquiries, resolving complaints, and fulfilling special orders, which boosted customer satisfaction scores by 25% within the local district.
  • Handled cash accurately.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed budget implementations, employee evaluations, and contract details.
  • Handled cash accurately and prepared deposits.

Deli Service Manager

Flying J / Pilot Corp
06.2020 - 01.2025
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
  • Prepare staff work schedules and assign specific duties
  • Evaluating Information to Determine Compliance with Standards
  • Cultivated strong relationships with over 500+ daily customers, addressing inquiries, resolving complaints, and fulfilling special orders, which boosted customer satisfaction scores by 25% within the local district.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Guest Service Manager

Flying J / Pilot Corp
03.2017 - 06.2020
  • Greeted 500+ customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Manager

EZGO Foods/ Johnson Oil Company
05.2015 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Cashier Team Lead

EZGO Foods/ Johnson Oil Company
03.2011 - 05.2015
    • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
    • Assisted customers by answering questions and fulfilling requests.
    • Communicated with customers and team members to solve problems.
    • Processed both cash and card purchases and returns.
    • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
    • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
    • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
    • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
    • Operated POS cash register and equipment to collect payments.

Owner/Operator

TJ's Diner
06.2010 - 03.2011
  • Co-Owner of small-town diner.
  • Handled all aspects of business including but not limited to employee relations, inventory control, food safety etc.

Intake Case Administrator

US Bankruptcy Court
05.2005 - 06.2010
  • Review new case filings for accuracy and deficiencies.
  • Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
  • Managed high-volume caseloads, ensuring accurate documentation and organization of files for easy access.
  • Established effective relationships with court personnel, fostering collaboration and increasing efficiency in handling cases.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and protecting privacy rights.
  • Contributed positively to team morale by consistently maintaining a professional demeanor under pressure.
  • Ensured compliance with all court rules and procedures through meticulous attention to detail when preparing paperwork.

Legal Assistant/Secretary

Eller and Detrich, P.C.
10.2000 - 05.2005
  • Work directly with 5 attorneys in various fields of practice.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Legal Secretary/Receptionist

James A. Conrady, P.C.
08.1999 - 10.2000
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
  • Greeted guests in with friendliness and professionalism.
  • Transcribed legal documents and phone conversations.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Legal Secretary/Assistant

Steidley & Neal, P.C.
06.1994 - 08.1999
  • Sole office staff to 3-5 attorneys.
  • Served as liaison between attorneys and clients fostering a positive relationship while addressing inquiries promptly.
  • Supported litigation teams during trials with seamless organization of exhibits and witness testimony materials.
  • Expedited case preparation by conducting thorough research on relevant laws, regulations, and precedents.
  • Maintained an organized filing system for efficient retrieval of legal documents and client information.
  • Improved client satisfaction by effectively managing case files and maintaining strong communication with clients.
  • Collaborated with attorneys to prepare accurate trial notebooks containing essential case materials.
  • Organized files for court proceedings.
  • Screened telephone calls and forwarded to appropriate departments.
  • Filed documents with courts on behalf of attorney.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

Education

High School -

Hilldale High School
Muskogee, OK

General Office Occupations and Clerical Services - undefined

Indian Capitol Vo-Tech
Muskogee, OK

Legal Assistant/Paralegal - undefined

University of Oklahoma
Norman, OK

Skills

  • Customer service
  • Exceptional telephone etiquette
  • Data confidentiality
  • Work prioritization
  • Proofreading \ Document editing
  • Microsoft office suite (Outlook, Excel, Word, etc)
  • Staff management \ development
  • Inventory control \ Quality assurance
  • Budget control \ Financial reporting
  • File organization
  • Client communication
  • Data management
  • Transcription
  • Legal research, writing and data collection

Certification

  • Mastering Data Entry Tools and Techniques,

Alison - July 2025

Timeline

Asst. General Manager

Flying J / Pilot Corp
01.2025 - Current

Deli Service Manager

Flying J / Pilot Corp
06.2020 - 01.2025

Guest Service Manager

Flying J / Pilot Corp
03.2017 - 06.2020

Manager

EZGO Foods/ Johnson Oil Company
05.2015 - 01.2017

Cashier Team Lead

EZGO Foods/ Johnson Oil Company
03.2011 - 05.2015

Owner/Operator

TJ's Diner
06.2010 - 03.2011

Intake Case Administrator

US Bankruptcy Court
05.2005 - 06.2010

Legal Assistant/Secretary

Eller and Detrich, P.C.
10.2000 - 05.2005

Legal Secretary/Receptionist

James A. Conrady, P.C.
08.1999 - 10.2000

Legal Secretary/Assistant

Steidley & Neal, P.C.
06.1994 - 08.1999

General Office Occupations and Clerical Services - undefined

Indian Capitol Vo-Tech

Legal Assistant/Paralegal - undefined

University of Oklahoma

High School -

Hilldale High School

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