Judy Harless, M.B.A.
Las Vegas,NV
Summary
Experienced and driven leader with a strong background in ambulatory surgery operations, project management (including multiple de novo projects), process improvement, and financial analysis. Demonstrated success in streamlining business operations, cutting costs, and driving profitability. Skilled in data analysis to identify trends and develop strategies for enhancing efficiency.
Overview
23
23
years of professional experience
Work History
Administrator
Parkway Surgery Center/USPI
03.2023 - Current
- Lead and direct clinical and business operations of 5 OR/1 procedure room, TJC accredited, Medicare certified, licensed, multi-specialty surgery center.
- Ensure operational efficiency and financial growth while ensuring excellent patient experiences, safety, quality, and compliance.
- Collaborate with physician owners, hospital partner, Medical Executive Committee and center governance to ensure high quality experiences for all stakeholders while identifying key strategic goals and growth targets.
- Lowered SWB and Supply expenses to
- Increased EBITDA 40%
- Increased distributions 30%
- Improved patient satisfaction
Client Success Manager
R1RCM
07.2021 - 02.2023
- Key client liaison between clients and internal teams to drive success
- Work collaboratively across functions to ensure operational excellence and client satisfaction related to practice management services, accounts, receivable, coding, and related services
- Manage implementation of client improvement opportunities to enable efficient workflows for client's accounts receivable
- Leverage company resources to best meet client needs in a results-driven, financially feasible manner.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Vice President of Practice Management
Medac, Inc.
07.2019 - 02.2021
- Provide direct one-on-one service and support to the largest anesthesia practice in the Pacific Northwest (300 providers)
- Working closely and cooperatively with the Unit Managers and Revenue Cycle Managers to ensure A/R meets metrics and proactively identify issues which could adversely affect A/R
- Monitor the general performance of the account to ensure billings are filed in a timely and accurate manner and that accounts receivable is aggressively managed
- Serves as a trusted business advisor to the practice providing practice management services described in the client contract
- Project management
- RIF due to COVID
Administrator
Oregon Surgical Institute/Regent Surgical Health
11.2017 - 07.2019
- Started as an independent contractor and member of the development team, assisting in all phases of opening 14,000 square foot, state-of-the-art surgical facility to specialize in orthopedic surgery, total joint replacement, spine surgery, and pain management procedures, Recruited as full-time administrator
- Prepared center for TJC, CMS, and state licensure surveys
- Recruiting clinical and business staff
- Evaluating and hiring vendors for ancillary services
- Providing input on capital expenditures, P&P, construction and design, contracting, IT/software solutions
- Overall operational responsibility for three OR, JCAHO, CMS accredited orthopedic based surgery center.
Director of ASC Operations
Proliance Surgeons
01.2017 - 04.2017
- Provided operational support to 21 outpatient surgery centers
- Developed Emergency Preparedness Plan for implementation in all centers and in compliance with AAAHC, TJC, CMS, and Washington DOH regulations and standards
- Analyzed and reported areas for cost savings in supply chain management and inventory reporting
- Acted as primary project contact for development of a joint-venture multi-specialty surgery center, advising on design and equipment needs
- Lead project to standardize policies and procedures designed to meet all regulatory requirements
- Worked with facilities and the Department of Health on responding to Statement of Deficiencies and survey readiness
- Position eliminated.
Administrator
SMI Surgery Center/University Ambulatory Surgery Center
09.2010 - 12.2016
- Overall responsibility and accountability for daily operational and financial management of a TJC accredited and Medicare certified four OR, multi-specialty, physician-owned surgery center, specializing in orthopedic, minimally invasive spine, and total joint procedures
- Renegotiation of payer contracts yielded 60% increase in Net Revenue per case
- Added new service line resulting in $4M annual increase to Gross Revenue
- Decreased SWB from 28% to 22%
- Partner distributions increased from zero to $1M/year (aggregate)
- Decreased outstanding A/P by 50%
- Work closely with the Medical Director, MEC/GB, and partnership to create and implement goals and objectives communicating to, and integrating the center staff, as appropriate
- Monitor, update, renew, and terminate all contracts, including managed care agreements, as necessary
- Assure Quality Management and Improvement program maintains an active, integrated, organized, and peer-based program that links peer review, QI and RM in a systematic way
- Develop, implement, monitor and evaluate internal and external marketing program for the center
- Responsible for all HR functions including, but not limited to, staff recruitment, development, and management of center personnel
- Perform A/P functions via Quickbooks
- Develop, implement, and monitor budget via trending Income Statement
- Compare budgeted FE, VE, EBITDA, case and personnel costs to actual costs and make adjustments as necessary
- Center merged with Surgical Care Affiliates - University Ambulatory Surgery Center.
Administrator
Hillcrest Surgical Medical Group
01.2007 - 09.2010
- Oversight of busy, multi-specialty group practice
- Renegotiated anesthesia contract for annual savings of 45K
- Participated on Partner Board, hospital bariatric committee
- Responsible for operational and fiscal management
- Instrumental in budget adherence, contract negotiations, human resource functions
- Responsible for preparation of data for Certificate of Excellence survey
- Organized annual patient education focused event for over 200 participants.
Administrator
HealthSouth
02.2005 - 01.2007
- Operational responsibility 3 OR, 1 procedure room multi-specialty ASC
- Increased GR and decreased SWB
- Implementation of budget; participation on MEC, GB, and Quality Improvement Committee
- Recipient of 2006 Clinical Excellence Award
- Decreased SWB as a percent of NPR by 11%
- Increased NPR/FTE 20%
- Added additional service line resulting in $1.1 million increased GR.
Administrator
North Austin Surgery Center
06.2004 - 01.2005
- Developed multi-specialty surgery 4 OR, 2 procedure room center AAAHC and CMS certifications; hospital joint venture
- Participated in syndication of new LP; equipment procurement; construction
- Responsible for oversight and implementation of all phases of development including recruitment, contracting, purchasing, and budget adherence
- Worked closely with hospital (partner) administration during all phases
- Instrumental in AAAHC and CMS certification preparations and surveys.
Administrator
HealthSouth
01.2002 - 05.2004
- Increased GR and decreased SWB at each center
- Responsible for operational and fiscal management
- Responsible for daily oversight of licensed, TJC & AAAHC certified centers
- Implementation of budgets, participation on MEC, GB and Quality Improvement Committee
- Called upon to bring financially troubled centers to levels of profitability and increased volume.
Education
M.B.A., Healthcare Administration -
University of Phoenix
San Diego, CA01.2000
Bachelor of Science, Business Management -
University of Phoenix
San Diego, CA01.1996
Skills
- Operations Management
- Developing High Performing Teams
- Organizational Development
- Staff Training and Development
- Quality Improvement
- Revenue Cycle Management
- Human Resources Management
- Analytical, Strategic and Collaborative leadership
- Financial Operations Oversight
- Maximizing Patient, Surgeon, and Staff Satisfaction
- Budget Development
- Project Oversight
Websites
Speakingengagements
- 2018 ASCA Annual Conference - "Ask the Expert, Starting a Spine Program"
- 2017 ASCA Annual Conference - "Developing Your Competency Program"
- 2015 California Ambulatory Surgery Association - "You Might Not Win Administrator of the Year If…"
- 2014 ASCA Annual Conference- "Reinventing Competency Training in Your ASC"
- 2013 ASCA Annual Conference - "Survival 101: Dealing With Difficult Surgeons."
- 2012 Image First Annual Meeting - "ASC Challenges."
- 2012 California Ambulatory Surgery Association Annual Conference - "Steering Your Center in the Right Direction - Creating Your Culture and Managing Inherited Issues."
Professionalreferences
- Mark Rasmussen, M.D., Anesthesia Director, 619.347.8230
- Paul C. Murphy, M.D., Owner/Medical Director, 858.395.0500
- Sanjay Ghosh, M.D., Medical Director, 619.307.1136
Professionalassociations
- ASCA, 2017 - 2019 ASCA Board Member, 2015 ASCA Chair, Governance Committee, 2015 ASCA Washington, D.C. Fly-In, 2014 - 2016 ASCA Board Secretary, 2015 ASCA Finance Committee, 2014 ASCA Washington, D.C. Fly-In, 2014 - 2016 Member, TJC Professional and Technical Advisory Committee, 2013 - 2019 ASCA Board Member
- California Ambulatory Surgery Center Association (CASA), 2015 - 2016 CASA Board Member, 2015 - CASA Ethics Committee, 2014 - CASA Conference Vendor Committee Chair, 2013 - CASA Conference, Chair, 2012 - CASA Legislative Committee, 2011 - 2016 CASA Conference Committee
Awards
- 2012-2013, 2014-2015, 2015-2016 Voyance Apex Quality Award for Patient Satisfaction
- Recognized by Becker's ASC Review as one of the "128 ASC Administrators to Know." 06.15.15
- Recognized by Becker's ASC Review as one of the "138 ASC Women Leaders to Know." 04.14.15
- Recognized by Becker's ASC Review as one of the "100 Administrators to Know." 06.10.14
- 2014 ORX Award for Patient and Staff Satisfaction
- Recognized by Becker's ASC Review as one of the "200 Women Leaders to Know in the ASC Industry." 08.15.2013
References
- Charlene Wilcox, R.N., 619.339.7746
- Lisa Harrington, 619-225-8300
- Steve Green, 619.387.6684
Affiliations
- Ambulatory Surgery Center Association (ASCA), Former Board Member
- California Ambulatory Surgery Center Association (CASA), Former Board Member
Timeline
Administrator
Parkway Surgery Center/USPI
03.2023 - Current
Client Success Manager
R1RCM
07.2021 - 02.2023
Vice President of Practice Management
Medac, Inc.
07.2019 - 02.2021
Administrator
Oregon Surgical Institute/Regent Surgical Health
11.2017 - 07.2019
Director of ASC Operations
Proliance Surgeons
01.2017 - 04.2017
Administrator
SMI Surgery Center/University Ambulatory Surgery Center
09.2010 - 12.2016
Administrator
Hillcrest Surgical Medical Group
01.2007 - 09.2010
Administrator
HealthSouth
02.2005 - 01.2007
Administrator
North Austin Surgery Center
06.2004 - 01.2005
Administrator
HealthSouth
01.2002 - 05.2004
M.B.A., Healthcare Administration -
University of Phoenix
Bachelor of Science, Business Management -
University of Phoenix
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