Judy Hayes

Adept at managing high-stress situations, I excelled as a Customer Service Representative at Cenlar FSB, where my active listening and critical thinking skills led to increased customer loyalty and repeat business. Recognized for surpassing performance metrics, I also mentored new hires, enhancing team proficiency in call center operations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

In house certificates - after completion of "I-Learns related to: Requirements under Telephone Consumer Protection Acts; Requirements under regulation E (Electric Transfer Act); Home-owners protection act;  Regulation (Real Estate Procedures act related to Escrow accounts; PMI-Private mortgage insurance; Transfer of service;  *Heloc Loans. Overall mandatory training related to and proven  *Knowledge related to Mortgage Servicing.