Judy Hickey
Duxbury,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Owner/Sole Proprieter
Snug Harbor Cobberdogs
12.2003 - Current
- Managed day-to-day business operations including all financials, veterinary appointments, breeding plans, customer relations, and follow up care for clients.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Provide lifetime of guidance to all clients, including training, health, wellness, and grooming
- Provide and manage nutritional, medical and social care of all newborn pups, as well as pregnant and nursing dogs.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service, including quick response of email inquiries and daily phone appointments as needed.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored new breeders on best practices in customer service and breeding practices, and care of puppies.
Co-Manager
Sweet Treats
06.2012 - 08.2015
- Collaborated with co-manager in fostering a positive environment and shopping experience for patrons of all ages which included many children.
- Managed staff of candy store employees, including scheduling and training
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak holidays and after school hours.
- Supported the opening of new store by providing help with merchandizing, space building and product purchasing.
- Maintained compliance with town and state health policies and procedures, ensuring store operations ran smoothly and efficiently and were within code guidelines.
- Maintained ServePro certification.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
Education
Bachelor of Arts - Psychology
Fairfield University
Fairfield, CT05-1987
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Co-Manager
Sweet Treats
06.2012 - 08.2015
Owner/Sole Proprieter
Snug Harbor Cobberdogs
12.2003 - Current
Bachelor of Arts - Psychology
Fairfield University
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