Judy Holcomb
Temple,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, great customer service skills.
Overview
18
18
years of professional experience
Work History
Manager
Georgia Dept Of Labor/LaFayette Career Center
2017.08 - 2021.04
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with client needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of hire and placements targeting areas in need of improvement.
- Conducted monthly inventories of supplies.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded set goals on regular basis by optimizing schedules and regulating mistakes in claim filing.
- Directed staff and managed annual budget.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving claimant results.
Customer Service Specialist/Employment Specialist
Georgia Dept. Of Labor
2002.12 - 2017.08
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took claimant information and other pertinent information such as employers and reasons for separation in order to file claims.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 35 calls, emails and faxes per day, addressing claimant inquiries, solving problems and providing unemployment claim information.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with needs such as filing unemployment claims, creating emails and resumes and applying for jobs.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT06.2017
Skills
- Staff Management
- Working Manager/Customer Service Skills
- Administration and Reporting
- Managing Files and Records
- Issue and Conflict Resolution
- Technical Proficiency
- Performance Tracking and Evaluations
Accomplishments
Won Manager of the Year for my Career Center in Fiscal Year 2018/2019.
Timeline
Manager
Georgia Dept Of Labor/LaFayette Career Center
2017.08 - 2021.04
Customer Service Specialist/Employment Specialist
Georgia Dept. Of Labor
2002.12 - 2017.08
Bachelor of Science - Business Management
Western Governors University
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