Judith Houston
Drake,CO
Summary
Knowledgeable Customer Service Representative with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
42
42
years of professional experience
Work History
Cashier
Ace Hardware
05.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista
Starbucks
05.2004 - 08.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated commercial coffee brewers to create beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Pizza Delivery Driver
Domino Pizza
01.2013 - 12.2013
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Computer Tutor
Self-employed
01.2007 - 12.2007
- Provided one-on-one assistance to students struggling with coursework, offering targeted support to boost their confidence and improve overall performance.
- Boosted overall student performance by diagnosing their learning needs and adapting teaching methods accordingly.
- Enhanced students'' computer skills by providing personalized tutoring sessions and hands-on experience with various software applications.
- Contributed to a positive learning environment by maintaining open lines of communication with the students about progress and areas for improvement.
- Helped struggling and novice students with basic computer skills such as keyboarding and file management.
- Tailored lessons to individual strengths and knowledge using customized approaches to increase effectiveness.
- Explored how to leverage software and online tools to enhance learning and improve projects.
- Adjusted wording to match students' abilities, breaking down technical information into easily understood terms.
- Encouraged students with supportive language and patient teaching approaches.
- Motivated students with accurate feedback and positive reinforcement.
Insurance Representative
Mid-West Nat’l Life Ins. Co of TN
05.2003 - 05.2004
- Performed policy renewal and record retention.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Developed comprehensive financial plans for clients, incorporating insurance products as part of a holistic strategy for managing risk.
- Stayed in touch with clients to assess changing demands and offer new solutions.
Sr Programmer Analyst
Kaiser Permanente
03.2001 - 06.2003
- Worked closely with fellow employees to establish specifications and system designs.
- Wrote applications in SAS architecture for various areas of the Pricing Department..
- Designed and developed SAS computer software web programs.
- Delivered top-notch customer support by addressing technical issues promptly, ensuring optimal system performance at all times.
- Developed in-house programs designed for department needs.
Epidemiologist
Texaco, Inc
05.1984 - 12.1998
- Maintained data, reporting and quality assurance standards throughout investigations.
- Collected and organized data for weekly case summaries.
- Streamlined data collection processes by developing efficient survey methods and utilizing advanced statistical software tools.
- Developed data collection protocols to ensure accuracy in disease surveillance.
- Implemented new software tools for data analysis, improving efficiency and accuracy in research.
Bookkeeper
Walgreens
07.1973 - 08.1974
- Posted daily receipts and payments in accordance with corporate protocols.
- Handled day-to-day accounting processes to drive financial accuracy.
- Trained incoming new boookkeeper.
Education
MS - Epidemiology
Texas A&M University
College Station, TX01.1981
BA - Biology
Rice University
Houston, Texas01.1980
Skills
- Customer Service
- Problem Solving
- Cash Handling
- Software Tutoring
- IBM based/Windows
- Android
- Computers
- Software
- MicroSoft
- Linux
- Programming
- Mainframe
- JCL
- SAS
Professional References
- Forrest Jones, Former Customer, Employee, Holiday Inn, Estes Park, (469) 964-3084
- Bill Trowbridge, Asst Manager, ACE Hardware, Estes Park, wftrowbridge@msn.com, (970) 481-6807
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Ace Hardware
05.2023 - 06.2024
Pizza Delivery Driver
Domino Pizza
01.2013 - 12.2013
Computer Tutor
Self-employed
01.2007 - 12.2007
Barista
Starbucks
05.2004 - 08.2014
Insurance Representative
Mid-West Nat’l Life Ins. Co of TN
05.2003 - 05.2004
Sr Programmer Analyst
Kaiser Permanente
03.2001 - 06.2003
Epidemiologist
Texaco, Inc
05.1984 - 12.1998
Bookkeeper
Walgreens
07.1973 - 08.1974
BA - Biology
Rice University
MS - Epidemiology
Texas A&M University
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