Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Judy Howard

Lexington,Tennessee

Summary

Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.

Overview

15
15
years of professional experience

Work History

Store Manager of Operations

Hub City Hemp
Lexington, TN
05.2021 - Current
  • Developed and maintained store policies, procedures and operations manual.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Ensured compliance with all safety regulations and company policies.
  • Implemented effective cost-control measures to maximize profitability.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for staff members according to business needs.
  • Developed relationships with vendors to negotiate better prices on supplies.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Assisted customers in finding the products they needed quickly and efficiently.
  • Maintained records of daily transactions using point-of-sale systems.
  • Ensured that store was clean and organized at all times.
  • Analyzed customer data to develop targeted marketing campaigns.

Receptionist

Gentleman's Barbershop
Lexington, TN
01.2010 - 05.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

GED -

NPCC Adult Education
Hot Springs, AR
06-2009

Skills

  • Store layout design
  • Health and safety
  • Point of sale systems
  • Merchandise planning
  • Recruitment and hiring
  • Hourly shift management
  • Operational budgeting
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Sales professional
  • Goals and performance
  • Accurate money handling
  • Shift checklists
  • Outstanding communication skills
  • Strategic thinker
  • Reliable
  • Scheduling
  • Recordkeeping and bookkeeping
  • Customer/Client relations
  • Telephone skills
  • Verbal and written communication
  • Scheduling appointments

References

References available upon request.

Timeline

Store Manager of Operations

Hub City Hemp
05.2021 - Current

Receptionist

Gentleman's Barbershop
01.2010 - 05.2021

GED -

NPCC Adult Education

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Judy Howard