Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Judy Ishmael

Pittsburg

Summary

Dynamic General Manager with a proven track record at Pittsburg Hot Link Restaurant, excelling in operations management and team leadership. Successfully drove year-over-year business growth through strategic planning and enhanced customer relations. Skilled in payroll processing and employee training, fostering a culture of continuous improvement and high employee satisfaction.

Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Knowledgeable [Desired Position] with solid background in managing cashier operations and enhancing customer satisfaction. Proven track record in leading team to deliver efficient service and resolving customer issues promptly. Demonstrated ability to handle cash transactions accurately and maintain inventory controls effectively.

Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.

Professional in retail management with extensive experience in overseeing cashier operations and ensuring smooth day-to-day transactions. Known for strong focus on team collaboration and achieving targeted results, adapting seamlessly to changing needs. Skilled in training staff, managing schedules, and maintaining high standards of customer service.

Experienced with managing cashier operations and fostering customer-centric environment. Utilizes effective team leadership and problem-solving skills to ensure efficient service and high customer satisfaction. Track record of implementing streamlined processes and maintaining accurate financial records.

Experienced with payroll systems and regulatory compliance. Utilizes strong analytical skills to ensure accurate and timely payroll disbursements. Knowledge of payroll software and problem-solving capabilities, contributing to streamlined payroll operations.

Results-driven payroll specialist with broad experience in payroll processing, compliance, and benefits administration. Demonstrates strong analytical skills, attention to accuracy, and adaptability in fast-paced environments. Known for excellent collaboration, problem-solving abilities, and delivering reliable support to teams and stakeholders. Proficient in payroll software and adept at navigating complex regulatory requirements.

Diligent [Desired Position] with comprehensive expertise in payroll processing and compliance. Successfully managed payroll operations, ensuring timely and accurate disbursements while maintaining meticulous records. Demonstrated proficiency in payroll software and regulatory compliance, showcasing strong analytical and problem-solving skills.

A payroll professional with proven track record in managing payroll systems and ensuring regulatory compliance. Recognized for optimizing payroll processes and resolving discrepancies efficiently. Known for strong collaboration skills and results-driven approach, adaptable to changing needs and highly reliable in team settings.

Efficient Payroll Administrator knowledgeable about managing payroll for up to [Number] employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring [Number]+ years of progressive experience to a new permanent role.

Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Pittsburg Hot Link Restaurant
06.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Reduced lead times through careful planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
  • Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.

Home Care Provider

Girling Personal Care
01.2020 - 09.2022
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Assisted disabled clients to support independence and well-being.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.

Education

Associate of Applied Science - General Studies

Northeast Texas Community College
Mount Pleasant, TX
12-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Administrative skills
  • Labor cost controls
  • Store opening and closing
  • Customer complaint resolution
  • Documentation and reporting
  • Attention to detail
  • Till counting
  • Order management
  • Staff training
  • POS systems
  • Workplace safety
  • Employee training
  • Payment processing
  • Recruiting and hiring
  • New hire processing
  • HR support
  • Payroll tax filing
  • Bookkeeping skills
  • Payroll adjustments
  • Employee onboarding
  • Payroll policies
  • Year-end procedures
  • Wage verification
  • Resolving discrepancies
  • Payroll deductions
  • Overtime calculation
  • Teamwork orientation
  • Garnishments handling
  • Reviewing timesheets
  • Resolving payroll problems
  • Payroll software proficiency
  • Child labor laws
  • Submitting tax payments
  • Check processing
  • Data entry
  • Microsoft office
  • E-mail and telephone communication
  • Paperwork processing
  • Timecard management
  • Payroll reconciliation
  • Pay adjustments
  • Vacation and leave tracking
  • Timekeeping
  • Filing
  • Client billing
  • Intuit quickbooks
  • Financial software
  • Time tracking and review
  • Clerical support
  • Numeracy skills
  • Checking time cards
  • Employment verification
  • Records management

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 or more staff members.

Certification

  • ServSafe Food Handler's Certification

Timeline

Home Care Provider

Girling Personal Care
01.2020 - 09.2022

General Manager

Pittsburg Hot Link Restaurant
06.2019 - Current

Associate of Applied Science - General Studies

Northeast Texas Community College
Judy Ishmael