Judy James
Customer Service
Decatur,TX
Summary
- Seeking a position as a front desk agent at a busy and successful hotel setting
- Knowledgeable and recently promoted to Sales Manager at busy hotel
- Warm and friendly with the ability to help customers in any situation.
- Enjoys working closely with team members to provide a positive guest experience
- Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries
- Poised with total commitment to guest satisfaction
- Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Hampton Hotel by Hilton
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Front Desk Agent
Element by Marriott
01.2020 - 05.2021
- Front desk responsibilities including greeting and registering the guest with exceptional customer service during their stay. Making and modifying reservations and concierge duties.
- Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintained a positive and upbeat personality with a desire to deliver outstanding customer service to the guest.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent/Sales Manager
La Quinta Inn & Suites
06.2016 - 06.2019
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Optometry Technician
Trophy Club Vision Care
03.2006 - 08.2016
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained detailed records of test results by entering data and patient information into computer.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Education
Associates Degree - Medical Social Work
Stephen F Austin University.
Nacoogdoches Texas1986
Skills
Customer service
Accomplishments
Several repetitive reviews regarding my services for our guests'..
Timeline
Customer Service Representative
Hampton Hotel by Hilton
04.2024 - Current
Front Desk Agent
Element by Marriott
01.2020 - 05.2021
Front Desk Agent/Sales Manager
La Quinta Inn & Suites
06.2016 - 06.2019
Optometry Technician
Trophy Club Vision Care
03.2006 - 08.2016
Associates Degree - Medical Social Work
Stephen F Austin University.
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