Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Johnson

North Bend

Summary

Dynamic retail professional with extensive experience at Macy's Department Store, excelling in customer service and inventory management. Proven track record of enhancing team collaboration and implementing process improvements, resulting in increased customer satisfaction. Adaptable and detail-oriented, I thrive in fast-paced environments while maintaining a friendly, positive attitude.

Overview

2026
2026
years of professional experience

Work History

Store Mngr

Macys Department Store
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Store Mngr

Macys Department Store
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Boosted team productivity with regular preparation of detailed reports and presentations.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Elevated executive productivity, managing complex calendars and arranging travel itineraries.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.

Dept Mngr

Macys Department Store
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate

Macys Department Store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Provider

Aging and Disability Services
01.2008 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently
  • Proven ability to learn quickly and adapt to new situations.

Cleaning Service

Owner
03.2009 - 03.2015
  • Self-motivated, with a strong sense of personal responsibility to do a great job
  • Fast and steady to get the job done in a timely manner
  • Honest and reliable

Barista

Owner
03.2008 - 10.2009
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

North Bend High School
North Bend, OR
06.1980

Skills

  • Inventory management
  • Customer service
  • Sales strategy
  • Team collaboration
  • Process improvement
  • Time management
  • Data entry
  • Visual merchandising
  • Conflict resolution
  • Project coordination
  • Training new employees
  • Effective communication
  • Problem solving
  • Relationship building
  • Attention to detail
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Cleaning Service

Owner
03.2009 - 03.2015

Barista

Owner
03.2008 - 10.2009

Provider

Aging and Disability Services
01.2008 - Current

Store Mngr

Macys Department Store

Assistant Store Mngr

Macys Department Store

Dept Mngr

Macys Department Store

Sales Associate

Macys Department Store

North Bend High School

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Judy Johnson