Judith Kelsey
Moravia,NY
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
16
16
years of professional experience
Work History
Crew Member
Dunkin' Brands
Moravia, NY
08.2019 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Served food quickly for positive guest experiences.
Cashier
Red Apple Gas Station
Moravia, NY
05.2008 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
GED -
Moravia Central School
Moravia, NY06-2002
Skills
- Health Code Compliance
- Safe Food Handling
- Food Preparation
- Customer Service
- Order Management
- Food Running
- Drive-Thru Operations
- Beverage Preparation
- Customer Engagement
- Inventory Restocking
- Workplace Efficiency
Languages
English
Professional
Custom
Have a daughter with ADHD, ODD, Autism and DMDD so I'm homeschooling right now after work and trying to help her navigate her big feelings in a positive way.
References
References available upon request.
Timeline
Crew Member
Dunkin' Brands
08.2019 - Current
Cashier
Red Apple Gas Station
05.2008 - 08.2019
GED -
Moravia Central School