Judy King
Attica,NY
Summary
Driven by a results-focused approach, I leveraged social media for JSC Management Group to enhance customer engagement and foster sustainability. My expertise in operational efficiency and training, coupled with a knack for fostering team collaboration, has consistently driven sales growth and improved service standards.
Overview
32
32
years of professional experience
Work History
Restaurant Leader
JSC Management Group
05.2012 - Current
- Utilized social media platforms effectively for promotional purposes while engaging with customers online to build lasting relationships.
- Reduced food waste by optimizing inventory management and implementing portion control measures.
- Championed sustainability efforts within the establishment through various eco-friendly practices like locally-sourced ingredients, recycling programs, or energy-saving measures.
- Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
- Western Regional Training - trained other Leaders in person and via Zoom meetings to achieve their goals.
Senior Relationship Manager
Rapid Title Services
05.2005 - 08.2011
- Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
Support Services Manager
Hillside Family Of Agencies
11.1992 - 06.2010
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Managed vendor contracts, optimizing resource allocation and cost savings.
- Developed and maintained strong relationships with key clients, ensuring continued business growth.
- Mentored junior staff members, providing guidance on best practices in customer service management.
- Performed clerical duties for different teams.
- Liaison in the Western Region for Property Management, Payroll Department, Human Resources, and Facilities Department.
Payroll Specialist
Hillside Family Of Agencies
06.2004 - 04.2005
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Configured salary quotes based on education and experience
Education
Associate of Arts - Medical Secretarial
Bryant And Stratton College
Getzville, NY06.1990
Skills
- Hiring Decisions
- Operational Efficiency
- Labor Management
- Sanitation Standards
- Sales Growth
- Training
- Customer Service Expert
- Social Media
- Employee Retention
Timeline
Restaurant Leader
JSC Management Group
05.2012 - Current
Senior Relationship Manager
Rapid Title Services
05.2005 - 08.2011
Payroll Specialist
Hillside Family Of Agencies
06.2004 - 04.2005
Support Services Manager
Hillside Family Of Agencies
11.1992 - 06.2010
Associate of Arts - Medical Secretarial
Bryant And Stratton College
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