Judy King
Attica,NY
Summary
Driven by a results-focused approach, I leveraged social media for JSC Management Group to enhance customer engagement and foster sustainability. My expertise in operational efficiency and training, coupled with a knack for fostering team collaboration, has consistently driven sales growth and improved service standards.
Overview
32
32
years of professional experience
Work History
Restaurant Leader
JSC Management Group
Attica, NY
05.2012 - Current
- Utilized social media platforms effectively for promotional purposes while engaging with customers online to build lasting relationships.
- Reduced food waste by optimizing inventory management and implementing portion control measures.
- Championed sustainability efforts within the establishment through various eco-friendly practices like locally-sourced ingredients, recycling programs, or energy-saving measures.
- Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
- Western Regional Training - trained other Leaders in person and via Zoom meetings to achieve their goals.
Senior Relationship Manager
Rapid Title Services
Williamsville, NY
05.2005 - 08.2011
- Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
- Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
Support Services Manager
Hillside Family Of Agencies
Warsaw, NY
11.1992 - 06.2010
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Managed vendor contracts, optimizing resource allocation and cost savings.
- Developed and maintained strong relationships with key clients, ensuring continued business growth.
- Mentored junior staff members, providing guidance on best practices in customer service management.
- Performed clerical duties for different teams.
- Liaison in the Western Region for Property Management, Payroll Department, Human Resources, and Facilities Department.
Payroll Specialist
Hillside Family Of Agencies
Rochester, NY
06.2004 - 04.2005
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Configured salary quotes based on education and experience
Education
Associate of Arts - Medical Secretarial
Bryant And Stratton College
Getzville, NY06.1990
Skills
- Hiring Decisions
- Operational Efficiency
- Labor Management
- Sanitation Standards
- Sales Growth
- Training
- Customer Service Expert
- Social Media
- Employee Retention
Timeline
Restaurant Leader
JSC Management Group
05.2012 - Current
Senior Relationship Manager
Rapid Title Services
05.2005 - 08.2011
Payroll Specialist
Hillside Family Of Agencies
06.2004 - 04.2005
Support Services Manager
Hillside Family Of Agencies
11.1992 - 06.2010
Associate of Arts - Medical Secretarial
Bryant And Stratton College