Judy Kruse
Pensacola,FL
Summary
Case Management Supervisor with five plus years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams. Spearheads operational effectiveness and efficiencies to develop quality improvement activities and achieve financial goals.
Overview
16
16
years of professional experience
Work History
Case Management Supervisor
Sunshine Health Plan
12.2018 - Current
- Supervised and assisted with developed of the Transition Care Management program to assist members with program aging out.
- Improved case management efficiency by streamlining processes and implementing best practices.
- Optimized resource allocation for better case handling and increased productivity within the team.
- Developed strong working relationships with cross-functional teams to facilitate seamless case coordination.
- Provided leadership, guidance and support to staff members.
- Increased successful case resolutions through thorough investigation and diligent follow-up on action items.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Ensured compliance with legal, ethical, and company standards in all case management activities.
- Mentored junior case managers, fostering professional growth and enhancing the overall effectiveness of the team.
Director of Home Health Services
Aveanna Heathcare
09.2013 - 12.2018
- Improved patient satisfaction by implementing innovative home health care programs and services.
- Streamlined operations for increased efficiency by overseeing the development and implementation of new policies and procedures.
- Enhanced staff performance with targeted training programs, fostering a supportive work environment.
- Managed 150 nurses and provided oversight to 50 families.
- Fostered strong relationships with community partners, enhancing referral networks and resource access for patients in need.
- Implemented quality improvement initiatives, leading to higher levels of patient satisfaction and better clinical outcomes.
- Managed budgets effectively, reducing overhead costs while maintaining high-quality care standards.
Registered Nurse, Labor and Delivery
Sacred Hearth
01.2008 - 09.2018
- Enhanced patient satisfaction by providing compassionate and knowledgeable care during labor and delivery.
- Reduced complications during childbirth by closely monitoring both mother and baby''s vital signs.
- Collaborated with interdisciplinary teams to ensure optimal patient outcomes throughout the labor and delivery process.
- Provided education for expectant parents on prenatal care, birthing techniques, and postpartum recovery.
- Assisted physicians in performing medical procedures such as epidurals, episiotomies, and cesarean sections.
Education
Bachelor of Science - Nursing
University of North Florida
Jacksonville, FL08.2004
Skills
- Team Management
- Project management
- Effective communication
- Conflict resolution
- Goal setting
- Time management
Timeline
Case Management Supervisor
Sunshine Health Plan
12.2018 - Current
Director of Home Health Services
Aveanna Heathcare
09.2013 - 12.2018
Registered Nurse, Labor and Delivery
Sacred Hearth
01.2008 - 09.2018
Bachelor of Science - Nursing
University of North Florida