Judy Lewis
Port Wentworth,GA
Summary
Hardworking Phlebotomy Coordinator with an organized and detail-oriented approach to keeping department running smoothly and efficiently on a daily basis. Knowledgeable about related procedures and administrative requirements. Offering 32 years of progressive healthcare experience.
Overview
32
32
years of professional experience
Work History
Phlebotomy Coordinator
Memorial Health University Medical Center
2019.12 - Current
- Followed directives from laboratory manager to coordinate team's daily activities.
- Make schedules and maintain Facility Scheduler.
- Utilize the Kronos System to maintain Payroll.
- Developed and implemented training processes to achieve high quality of care for patients.
- Oversee Adult and Children Outpatient Locations.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Utilized Epic to track, monitor and report on test results for clients.
- Maintained complete department and employee records.
- Worked within department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Interviewed and hired phlebotomists and office personnel.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of the lab.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Checked team member work on daily basis and coached on ways to improve performance.
- Manage staff performance and evaluations including supervising, coaching, and disciplinary action for front office and clinical staff.
- Assisted team members with completing complex tasks.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other laboratory procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Pharmacy Technician
Memorial Health University Medical Center
2016.07 - 2019.11
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Phlebotomist
Memorial Health University Medical Center
1992.04 - 2016.07
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored patients for reactions and verified sample quality.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Participated in quality assurance and competency assessment initiatives.
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Healthcare Management
Saint Leo University
Saint Leo, FLMedical Coding And Billing
University of Phoenix
Tempe, AZ04.2025
Pharmacy Technician
Virginia College
Savannah, GA12.2017
High School Diploma -
Screven County High School
Sylvania, GA05.1986
Skills
- Schedule development
- Staff Training and Development
- Staff Assistance
- Documentation abilities
- Venipuncture training
- Recording data
- Patient Care Coordination
- Advanced testing procedures
- Quality Control Management
- Patient confidentiality
- Medical Records Review
- Sample and specimen collection
- HIPAA Compliance
- Training proficiency
- Specimen labeling procedures
- Specimen handling
- Venipuncture
Timeline
Phlebotomy Coordinator
Memorial Health University Medical Center
2019.12 - Current
Pharmacy Technician
Memorial Health University Medical Center
2016.07 - 2019.11
Phlebotomist
Memorial Health University Medical Center
1992.04 - 2016.07
Healthcare Management
Saint Leo University
Medical Coding And Billing
University of Phoenix
Pharmacy Technician
Virginia College
High School Diploma -
Screven County High School
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