Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Lowe

GULFPORT,MSS

Summary

Dynamic professional with extensive experience as a Senior Center Coordinator at the City of Gulfport, excelling in program implementation and relationship building. Proven ability to enhance community engagement through innovative event logistics and effective staff management, ensuring a welcoming environment and high participant satisfaction. Strong organizational leadership and adaptability drive successful outcomes.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

44
44
years of professional experience

Work History

Senior Center Coordinator

City of Gulfport
02.2016 - 12.2023
  • Entered data, generated reports, and produced tracking documents.
  • Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
  • Provided support to staff members through training and guidance on center policies, procedures, and best practices.
  • Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
  • Maintained a clean and inviting facility by coordinating regular cleaning schedules with janitorial staff.
  • Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
  • Facilitated regular staff meetings where progress updates were shared among team members.
  • Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
  • Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
  • Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
  • Organized special events such as workshops or guest speakers that aligned with center goals while fostering community involvement.
  • Ensured compliance with local regulations and requirements pertaining to licensing or permits related to facility use or program

Casino Floor Host

Grand Casino
09.1995 - 09.2005
  • Provided feedback to management on customer preferences, trends observed on the floor, or potential areas of improvement in order to enhance overall operations and guest satisfaction.
  • Coordinated special events seamlessly, working closely with event planners to ensure smooth execution from start to finish.
  • Streamlined operational efficiency by maintaining an organized workspace and managing reservation systems effectively.
  • Improved customer satisfaction by promptly greeting and directing guests to their designated areas.
  • Participated in team meetings to discuss strategies for improving guest experiences across all aspects of the venue''s offerings.
  • Increased repeat business by fostering strong relationships with clientele through personalized attention and follow-up communication.
  • Enhanced the guest experience through attentive service and anticipating needs.
  • Resolved guest concerns in a timely manner, promoting overall satisfaction with the venue.
  • Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
  • Assisted in training new floor hosts, sharing best practices for exceptional customer service.
  • Promoted positive brand image by acting as a friendly and approachable representative of the establishment at all times.
  • Supported event planning and execution by collaborating with other staff members and vendors.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.

HAIR STYLIST & MAKE UP ARTIST

Salon Owner
06.1980 - 01.1992
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Organized sales area and work station to showcase products and boost sales.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Participated in team meetings and staff training sessions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Education

Esthetician & Cosmetology -

Chris Beauty Collage
Gulfport, MS

Associate of Science - Travel &Tourism

Phillips Collage
Gulfport, MS
10.1991

Skills

  • Organizational leadership
  • Program implementation
  • Customer service
  • Verbal and written communication
  • Adaptability and flexibility
  • Team collaboration
  • Multitasking and organization
  • Attention to detail
  • Relationship building
  • Discretion and confidentiality
  • Operations management
  • Staff management
  • Project coordination

Timeline

Senior Center Coordinator

City of Gulfport
02.2016 - 12.2023

Casino Floor Host

Grand Casino
09.1995 - 09.2005

HAIR STYLIST & MAKE UP ARTIST

Salon Owner
06.1980 - 01.1992

Esthetician & Cosmetology -

Chris Beauty Collage

Associate of Science - Travel &Tourism

Phillips Collage

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Judy Lowe