High desire to create an exemplary relationship with all internal and external sources. Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance in the IT environment.
Overview
17
17
years of professional experience
Work History
Implementation Specialist / Yardi Relief Suite
Yardi Systems, Inc.
Raleigh, NC
10.2017 - Current
Provide a high level of support to the Team
Successfully handled simultaneous prioritization and management of multiple tasks
Maintained efficient workflow for document management for onboarding
Ensured utmost confidentiality while dealing with sensitive matters or topics involving clients and customers
Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
Assisted in resolving escalated customer issues related to software implementations.
Exec. /Administrative Assistant Coordinator
SCHUMACHER CLINICAL PARTNERS
Lafayette, LA
01.2007 - 06.2016
Provided a high level of support to the Team including Calendar management, coordinate meetings, act as a key liaison with Clients, Executives, and Providers
Answering phones and directing all incoming calls to the appropriate parties promptly and efficiently
Handle all incoming and outgoing electronic communications
Prioritizing and managing multiple tasks simultaneously
Arrange travel schedules and reservations for Physicians and Providers
Manage the delivery and retrieval of signed Healthcare Provider contractual agreements
Maintain the upmost discretion when dealing with sensitive topics
Assist with the on boarding process for new hires, schedule orientations and prepare agendas.
Skills
Prioritizing
Leadership Skills
Travel Arrangements
Expenses Reports Team
Telecommunication
Calendar Management
Time Management
Confidentially Standards
Impeccable Organization
Prep/Submission of Reports
Outlook
Microsoft Office
Google Analytics
DocuSign
Sales Force
Tangier Systems
Workday Systems
Mac & PC Platforms
Accomplishments
Aspire Training: 261 Courses, 13 Badges, and 9 Certifications
Kudos: Exceedingly well organized, flexible, and enjoys the challenges of supporting a team environment. Assumes a positive attitude in a fast-paced atmosphere, always remains flexible, proactive, resourceful, and efficient.
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited