Summary
Overview
Work History
Education
Skills
Timeline
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Judy Malone

Billings,MT

Summary

Dynamic retail professional with expertise in customer engagement and product knowledge, honed at Cabela. Proven track record of enhancing customer satisfaction through personalized service and effective upselling. Strong relationship-building skills complemented by meticulous cash application management experience, ensuring accuracy and fostering trust in financial processes.

Overview

22
22
years of professional experience

Work History

Retail Sales Outfitter

Cabela
12.2021 - Current
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Managed returns and exchanges with professionalism, resolving issues quickly while upholding company guidelines.
  • Processed customer transactions efficiently while ensuring accuracy and adhering to company policies.
  • Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
  • Increased customer satisfaction by providing personalized product recommendations and tailored shopping experiences.
  • Built lasting relationships with customers by offering excellent service, addressing concerns promptly, and remembering preferences for future visits.
  • Ensured visual merchandising standards were met by creating eye-catching displays that showcased products effectively.
  • Contributed to store revenue growth through upselling, cross-selling, and suggesting add-on items for customers'' purchases.

Cleaner

Alternatives, Inc.
10.2014 - 10.2015
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Cash Application Specialist

Rocky Mountain Cancer Centers
01.2003 - 10.2010
  • Provided support during financial audits by preparing necessary documentation and answering auditor inquiries regarding cash applications processes.
  • Developed strong relationships with customers, fostering trust and facilitating effective communication related to payments and account balances.
  • Mitigated risk of fraudulent transactions through vigilant monitoring of incoming payments and adherence to established security protocols.
  • Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
  • Sorted payments into batches by segmenting each payment by business unit and scanning into database.
  • Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.

Education

Business Law

Sheridan College
Miles City, Mt
01-1987

High School Diploma -

Custer County High School
Miles City, Mt
05-1969

Skills

  • Customer engagement
  • Product knowledge expertise
  • Building rapport

Timeline

Retail Sales Outfitter

Cabela
12.2021 - Current

Cleaner

Alternatives, Inc.
10.2014 - 10.2015

Cash Application Specialist

Rocky Mountain Cancer Centers
01.2003 - 10.2010

Business Law

Sheridan College

High School Diploma -

Custer County High School

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Judy Malone