Judy Manivanh
Lawrenceville,GA
Summary
A seasoned professional with a proven track record at Honey Melon Board, I excel in small business operations and customer relations. Leveraging strong relationship-building and efficient process implementation, I significantly enhanced customer satisfaction. My expertise includes verbal communication and a keen ability to increase repeat business through strategic client engagement.
Overview
12
12
years of professional experience
Work History
Owner/Curator
Honey Melon Board
08.2021 - Current
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversee logistical operations to ensure timely product deliveries.
- Ensured accuracy in labeling and packaging customer orders.
Edible Arrangements Specialist
Edible Arrangements
07.2012 - 07.2015
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Ensured correct packaging and labeling of deliveries.
Prep Line Cook
Snackboxe Bistro
05.2018 - 08.2021
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Supported inventory management efforts through accurate tracking of supplies and placing timely orders with suppliers as needed.
- Verified proper portion sizes to consistently attain high food quality standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Prepared seaweed chips and jerky for packing and labeled for market.
Inside Sales Coordinator
Apparel Manufacturering
07.2015 - 04.2017
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Coordinated with warehouse department to pull products for customers.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Computer Graphics
American InterContinental University
Atlanta, GASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Curator
Honey Melon Board
08.2021 - Current
Prep Line Cook
Snackboxe Bistro
05.2018 - 08.2021
Inside Sales Coordinator
Apparel Manufacturering
07.2015 - 04.2017
Edible Arrangements Specialist
Edible Arrangements
07.2012 - 07.2015
Computer Graphics
American InterContinental University