Open To Work
Judy Marshal Dobbs
Great Falls,MT
Summary
Customer Support Specialist with 3+ years of experience in client support, quality assurance, and technical troubleshooting. Skilled in managing inbound and outbound communication, documenting issues, and collaborating across teams to resolve complex problems. Proficient with Salesforce, Zendesk, Five9, Microsoft Office, and healthcare-related systems, with strong ability to learn new technologies quickly. Recognized for providing high-quality, professional support in fast-paced environments and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Remote Customer Call Agent
Pondera.io
01.2025 - 06.2025
- Delivered customer support via inbound and outbound calls, resolving service issues with 93%+ QA performance.
- Documented workflows in Five9 and replicated technical issues for escalation.
- Provided professional client communication and ensured customer satisfaction through timely follow-ups.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Administrative Production Assistant
Mountain Meadows Pet Products
01.2024 - 01.2025
- Audited documentation for accuracy and compliance, preparing detailed quality reports.
- Troubleshot workflow issues across teams and implemented corrective process improvements.
- Collaborated with vendors and staff to resolve operational issues promptly.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Reduced production errors through close attention to detail and thorough quality control checks.
Youth Program Assistant
Boys and Girls Club of Lewistown
01.2023 - 01.2024
- Supported program management by documenting participant data in Salesforce.
- Communicated with families to troubleshoot scheduling conflicts and ensure smooth operations.
- Monitored engagement data and identified trends for program improvement.
- Explained and enforced rules and regulations of Montana State regulated programs.
- Created safe, fun environment for children and teens attending special programs on and off the facility.
- Assisted supervisor by completing administrative and clerical tasks for program.
Merchandiser
SAS Retail Services
08.2022 - 08.2023
- Tracked issues and reports using Zendesk.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Substitute Childcare Teacher
Raise Montana
08.2022 - 08.2023
- Coordinated activities, ensuring compliance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Increased student participation by implementing creative and interactive learning activities.
- Organized small groups of children while transitioning to and from outdoor play.
School Kitchen Staff
Lewistown School District
08.2022 - 05.2023
- Maintained safety and compliance documentation.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Seasonal Crew Member
McDonald's
05.2019 - 08.2019
- Delivered consistent customer service in a fast-paced setting.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Certificate - Google Data Analytics
Merit America
San Francisco, CA08-2025
Associate of Science -
Great Falls MSU
Great Falls, MT01-2028
High School Diploma -
Penn Foster Online
Sacramento, PA11.2023
Skills
- Customer Support & Issue Resolution (Phone, Email, Chat)
- Application Troubleshooting & Technical Support
- Quality Assurance & Documentation Accuracy
- Healthcare & Clinical Terminology (Coursework)
- CRM & Ticketing Systems: Salesforce, Zendesk, Five9
- Microsoft Office Suite & Google Workspace
- QA Testing & Process Auditing
- Cross-Team Collaboration & Communication
- Fast-Paced Multitasking & On-Call Readiness
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Remote Customer Call Agent
Pondera.io
01.2025 - 06.2025
Administrative Production Assistant
Mountain Meadows Pet Products
01.2024 - 01.2025
Youth Program Assistant
Boys and Girls Club of Lewistown
01.2023 - 01.2024
Merchandiser
SAS Retail Services
08.2022 - 08.2023
Substitute Childcare Teacher
Raise Montana
08.2022 - 08.2023
School Kitchen Staff
Lewistown School District
08.2022 - 05.2023
Seasonal Crew Member
McDonald's
05.2019 - 08.2019
Certificate - Google Data Analytics
Merit America
Associate of Science -
Great Falls MSU
High School Diploma -
Penn Foster Online
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