JUDY M MAYES-STERLING
Overview
21
21
years of professional experience
Work History
Director Consultant
Northridge, California
09.2019 - Current
Law Student
Pepperdine Law University
Malibu, California
09.2019 - Current
Project Manager Consultant
Jacobi & Metropolitan Hospitals
Bronx, New York
06.2019 - 09.2019
Director Consultant
Business Incorporation Nation, Inc
Northridge, CA
05.2018 - 06.2019
Project Consultant
Hospital Sisters Health System, HSHS
Forsyth, IL
03.2018 - 05.2018
Trainer Consultant
SDS, City of Hope Medical Center
Irwindale, CA
10.2017 - 03.2018
Project Manager Consultant
Saint Joseph Hospital
Nashua, New Hampshire
- 03.2018
Project Training Consultant
Texas Resource Health
Carrollton, TX
09.2017 - 10.2017
Healthcare Consultant
BridgeGate Consulting, LLC
Northridge, CA
01.2017 - 09.2017
Epic Trainer
Providence Health & Services Medical Institute
Torrance, CA
10.2015 - 01.2017
Project Consultant
BridgeGate Consulting, LLC
Los Angeles, CA
06.2015 - 10.2015
Epic Trainer
St Francis Hospital & Medical Center
Hartford, CT
05.2015 - 06.2015
Consultant
PRADA GEE
Northridge, CA
05.2013 - 05.2015
Epic Trainer
Alta Bates Hospital, UCLA, Ochsner & Cleveland Clinic
03.2012 - 03.2013
Epic Trainer
Providence Health & Services, Unified Technical & Novant Medical
03.2011 - 03.2012
Human Resources Consultant
PRADA GEE Inc
Granada Hills, CA
01.2008 - 01.2011
Project Mg/Sr. Learning Consultant
Kaiser Permanente Regional Offices
Pasadena, CA
01.2005 - 01.2008
Project Manager
Kaiser Permanente Hospital Regional Offices
- Collaborated with Medical Center physicians and other area administrators for ensuring the effectiveness of stated goals and objectives.
- Delivery and management of teams in areas of key organizational importance.
- Continued oversight includes, proven responsibility for providing leadership in the definition and attainment of organizational goals for Kaiser Southern California Region.
- Lead large-scale process resign/improvement and implementation of processes and programs related to practice areas.
- Established overall direction of the organization to address organizational issues with ease and confidence.
- Direct staff projects to ensure that teams are composed of individuals with appropriate skill sets related to position description.
- In the pursuit and attainment of organizational goals, ensures that internal/external customers and organizational needs are met consistently.
- Daily collaborated with direct reports to assure daily wins.
- Provided directions and support throughout the organization.
- Established leadership operation/dissemination and of best practices while fostering a customer oriented work environment with emphasis on dedication to helping foster highest standards of quality, innovation, empowerment and teamwork by developing across department communication that invite daily participation.
- Assured that project team is in alignment with KP Compliance Promise through training, team meetings and by examples.
- Managed 1650+ Employees Consulting (Achievements & Outcomes).
- Directly responsible for operations in administration where applicable.
- Operates and integrates the department’s services with primary functions.
- Develops/implements policies and procedures which guide or support services.
- Drives, Assess and improves department performance.
- Ensures orientation and continuing education of departmental staff.
- Hires, fires, coach, counsels and mediate resources.
- Develops requirements for complex process and system solutions for Human Resources, Scheduling and Budget Administration.
- Complete work assignments and supports business-specific by applying expertise in related subject areas.
- Scheduling, (Work queues, Referrals, Cash Drawer, Management Reports).
- Create project plan for implementation and upgrade.
- Establish project goals and objectives.
- Directed, collaborated and trained end-users.
- Managed, coached and assessed 10 – 15 end-users.
- Developed techniques for Management Reporting.
- Engaged end users in a fun and upbeat training experiences.
- Management and facilitation of training curriculum.
- Administered an assessment and class evaluation at the end of each session.
- Provided, Facilitated policy and procedure research, development, revisions, and crafting.
- Trained developed and execute project plans.
- Creates, develop organizational plans/resource budgets.
- Provided Train-the-Trainer (teach-back) to STS Providers.
Sterling, Manager
Judy M. Mayes
Education
Master of Legal Studies -
Pepperdine University
2021
Master of Arts - Literature/Education and Communications
Immaculate Heart College
Bachelor of Arts - Literature/Education and English
Immaculate Heart College
Skills
- Experience using Windows & Mac; Microsoft Office products (Word, Excel, PowerPoint, Visio, SharePoint), LMS, Captivate, Snag-It, Google Docs & Google Advanced
- Working knowledge and understanding of insurance billing (CPT) & physician coding (ICD)
- Conscientious of independent judgment, confidentiality and discretion
- Billing
- Budgets
- Budget
- Coach
- Consulting
- CPT
- Delivery
- Direction
- Human Resources
- Innovation
- Insurance
- Leadership
- Mac
- Management Reporting
- Meetings
- Excel
- Microsoft Office products
- PowerPoint
- Windows
- Word
- Organizational
- Policies
- Processes
- Coding
- Project plans
- Quality
- Research
- Scheduling
- Teamwork
- Trainer
- Upgrade
- Visio
Affiliations
- Saint Andrews Community Foundation 2018 -Present
- Knollwood Homeowners Association 2018- Present
Accomplishments
- AN EXCEPTIONAL PATIENT FIRST HEALTH-CARE PROFESSIONAL” Professional Strengths Includes: Healthcare Operations JCAHO/DHS Strengths Budget Management Leadership Thought Partner Strategic Planning Interdepartmental Champion Adult Learning Methodologies Human Resources Engaging Communication Skills Training/Curriculum/Schedules Medicare/Medicaid Electronic Implementations.
- Large Multi Healthcare experiences (Department Budget and Training).
- Training Project Management experience – 7 years of combined PM/Director Level.
- 9 years combined Epic specific experiences with Kaiser, Providence, Ochsner Health, Tampa General, City of Hope, Hospital Sisters Healthcare Systems, and NYC Health Systems….
- Managed Command Center and oversight of 120 support/super users.
- Mediation Certification/Los Angeles County Bar Association, EPIC Credentialed - Cadence Scheduling, Prelude, Revenue Cycle-Resolute Hospital/Professional Billing & Inpatient Training CERTIFICATIONS, MEMBERSHIPS AND ACHIEVEMENTS.
- Mediation & Negotiation, Los Angeles County Bar Association/Dispute Resolution Service, Inc.
- Accreditation Standards for Human Resource Management; Education and Training.
- Situational Leadership.
- Instructor, Basic Life Support.
- Kaiser Permanente Management/Supervisory Certification.
- Society for Human Resource Management (SHRM-paused).
- American Society for Training Development (ASTD -paused).
- California Women Lead, Engage, Empower, elect –(paused).
- Proactively ensures project communication readiness from key stake-holders cross- departmentally.
- Created keyword terminology related to readiness preparation linked to employee reward incentives.
- Achieved reputation as the go-to resource Project Manager to achieve work plan deliverables.
Timeline
Director Consultant
09.2019 - Current
Law Student
Pepperdine Law University
09.2019 - Current
Project Manager Consultant
Jacobi & Metropolitan Hospitals
06.2019 - 09.2019
Director Consultant
Business Incorporation Nation, Inc
05.2018 - 06.2019
Project Consultant
Hospital Sisters Health System, HSHS
03.2018 - 05.2018
Trainer Consultant
SDS, City of Hope Medical Center
10.2017 - 03.2018
Project Training Consultant
Texas Resource Health
09.2017 - 10.2017
Healthcare Consultant
BridgeGate Consulting, LLC
01.2017 - 09.2017
Epic Trainer
Providence Health & Services Medical Institute
10.2015 - 01.2017
Project Consultant
BridgeGate Consulting, LLC
06.2015 - 10.2015
Epic Trainer
St Francis Hospital & Medical Center
05.2015 - 06.2015
Consultant
PRADA GEE
05.2013 - 05.2015
Epic Trainer
Alta Bates Hospital, UCLA, Ochsner & Cleveland Clinic
03.2012 - 03.2013
Epic Trainer
Providence Health & Services, Unified Technical & Novant Medical
03.2011 - 03.2012
Human Resources Consultant
PRADA GEE Inc
01.2008 - 01.2011
Project Mg/Sr. Learning Consultant
Kaiser Permanente Regional Offices
01.2005 - 01.2008
Project Manager Consultant
Saint Joseph Hospital
- 03.2018
Project Manager
Kaiser Permanente Hospital Regional Offices
Sterling, Manager
Judy M. Mayes
Master of Legal Studies -
Pepperdine University
Master of Arts - Literature/Education and Communications
Immaculate Heart College
Bachelor of Arts - Literature/Education and English
Immaculate Heart College
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