Judy Millen
Garden City
Summary
Operations and Office Management professional with experience supporting business leadership, overseeing daily administrative operations, and coordinating cross-functional workflows in fast-paced, client-focused environments. Proven ability to manage schedules, documentation, compliance processes, and team support functions while maintaining high standards of organization and efficiency. Brings a strong background in real estate operations, executive support, and client experience management, with a reputation for reliability, discretion, and clear communication. Adept at improving processes, supporting staff performance, and ensuring smooth office operations with minimal oversight.
Overview
7
7
years of professional experience
Work History
Realtor
Coldwell Banker
Brighton, MI
01.2022 - 05.2024
- Managed all operational aspects of residential real estate transactions from contract to close, ensuring timelines, documentation, and compliance requirements were met.
- Coordinated schedules between clients and inspectors, lenders, attorneys, and internal teams to maintain a smooth transaction flow.
- Maintained detailed records, client files, and communication logs to support high-volume workflows.
- Provided high-touch client service, resolving issues efficiently while maintaining professionalism and confidentiality.
- Operated independently while adhering to brokerage policies, regulatory standards, and performance expectations.
Administrative Assistant
Reason Real Estate
Orange, CA
12.2021 - 12.2023
- Supported executive leadership and operations management with daily administrative and organizational needs.
- Coordinated and distributed incoming agent leads across multiple platforms (Zillow, HomeLight, MyAgentFinder, OJO), ensuring accurate tracking and timely follow-up.
- Managed internal workflows, calendars, and reporting processes to support operational efficiency.
- Oversaw social media scheduling and content coordination to maintain consistent brand presence.
- Prepared quarterly and annual recap materials and reports for leadership review.
- Served as a key point of communication between agents, operations leadership, and executive staff.
Realtor
Carolina One Real Estate Services
Summerville, SC
02.2021 - 09.2021
- Delivered end-to-end client support throughout residential real estate transactions.
- Maintained organized records, schedules, and documentation to support operational accuracy.
- Collaborated with internal teams and external partners to meet deadlines and client expectations.
Shift Leader Manager
BoomTown
Charleston, SC
03.2020 - 06.2021
- Supervised a team of client concierges responsible for high-volume calling and SMS outreach.
- Monitored daily performance metrics and productivity, reporting findings to upper management.
- Conducted performance reviews, coaching sessions, and corrective action discussions as needed.
- Led monthly team meetings and participated in weekly leadership meetings to align on goals and workflow priorities.
- Assisted with schedule planning, coverage adjustments, and operational support during peak volume periods.
- Acted as escalation point for service issues, ensuring timely resolution and consistent client experience.
Office Manager
ERA Wilder Realty
Summerville, SC
01.2019 - 03.2020
- Oversee daily office operations for a residential real estate brokerage, ensuring smooth workflow across agents, administrative staff, and leadership while maintaining compliance with state and brokerage regulations.
- Manage transaction coordination from listing through closing, including contract documentation, deadlines, compliance audits, and communication with agents, lenders, attorneys, and title companies.
- Supervise and support agents and administrative staff by coordinating schedules, monitoring performance standards, and serving as the primary escalation point for operational and client issues.
- Maintain office systems, databases, and CRM platforms to track leads, transactions, and agent activity, ensuring accurate reporting and operational efficiency.
- Act as liaison between executive and leadership and staff by preparing reports, streamlining processes, and implementing procedures that improve productivity, accountability, and client experience.
Administrative Assistant
Lowcountry Cardiology Associates
North Charleston, SC
04.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Sound Family Medicine
Poulsbo, WA
03.2017 - 02.2018
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Called patients to confirm scheduled appointments day in advance.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
Education
No Degree - Journalism And Mass Communication
Schoolcraft College
Livonia, MI01-2018
High School Diploma -
Garden City High School
Garden City, MI01-2009
Skills
- Office & Operations Management
- Workflow & Process Optimization
- Team Supervision & Coaching
- Performance Monitoring & Reporting
- Scheduling & Resource Coordination
- Client Experience Management
- Escalation & Issue Resolution
- Compliance & Documentation Management
- Executive & Administrative Support
- CRM & Lead Management Systems
- Database & Record Management
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Google Workspace
- Cross-Functional Communication
- Confidential Information Handling
Timeline
Realtor
Coldwell Banker
01.2022 - 05.2024
Administrative Assistant
Reason Real Estate
12.2021 - 12.2023
Realtor
Carolina One Real Estate Services
02.2021 - 09.2021
Shift Leader Manager
BoomTown
03.2020 - 06.2021
Office Manager
ERA Wilder Realty
01.2019 - 03.2020
Administrative Assistant
Lowcountry Cardiology Associates
04.2018 - 01.2019
Administrative Assistant
Sound Family Medicine
03.2017 - 02.2018
No Degree - Journalism And Mass Communication
Schoolcraft College
High School Diploma -
Garden City High School