Judy Millen
Garden City
Summary
Operations and Office Management professional with experience supporting business leadership, overseeing daily administrative operations, and coordinating cross-functional workflows in fast-paced, client-focused environments. Proven ability to manage schedules, documentation, compliance processes, and team support functions while maintaining high standards of organization and efficiency. Brings a strong background in real estate operations, executive support, and client experience management, with a reputation for reliability, discretion, and clear communication. Adept at improving processes, supporting staff performance, and ensuring smooth office operations with minimal oversight.
Overview
7
7
years of professional experience
Work History
Realtor
Coldwell Banker
01.2022 - 05.2024
- Managed all operational aspects of residential real estate transactions from contract to close, ensuring timelines, documentation, and compliance requirements were met.
- Coordinated schedules between clients and inspectors, lenders, attorneys, and internal teams to maintain a smooth transaction flow.
- Maintained detailed records, client files, and communication logs to support high-volume workflows.
- Provided high-touch client service, resolving issues efficiently while maintaining professionalism and confidentiality.
- Operated independently while adhering to brokerage policies, regulatory standards, and performance expectations.
Administrative Assistant
Reason Real Estate
12.2021 - 12.2023
- Supported executive leadership and operations management with daily administrative and organizational needs.
- Coordinated and distributed incoming agent leads across multiple platforms (Zillow, HomeLight, MyAgentFinder, OJO), ensuring accurate tracking and timely follow-up.
- Managed internal workflows, calendars, and reporting processes to support operational efficiency.
- Oversaw social media scheduling and content coordination to maintain consistent brand presence.
- Prepared quarterly and annual recap materials and reports for leadership review.
- Served as a key point of communication between agents, operations leadership, and executive staff.
Realtor
Carolina One Real Estate Services
02.2021 - 09.2021
- Delivered end-to-end client support throughout residential real estate transactions.
- Maintained organized records, schedules, and documentation to support operational accuracy.
- Collaborated with internal teams and external partners to meet deadlines and client expectations.
Shift Leader Manager
BoomTown
03.2020 - 06.2021
- Supervised a team of client concierges responsible for high-volume calling and SMS outreach.
- Monitored daily performance metrics and productivity, reporting findings to upper management.
- Conducted performance reviews, coaching sessions, and corrective action discussions as needed.
- Led monthly team meetings and participated in weekly leadership meetings to align on goals and workflow priorities.
- Assisted with schedule planning, coverage adjustments, and operational support during peak volume periods.
- Acted as escalation point for service issues, ensuring timely resolution and consistent client experience.
Office Manager
ERA Wilder Realty
01.2019 - 03.2020
- Oversee daily office operations for a residential real estate brokerage, ensuring smooth workflow across agents, administrative staff, and leadership while maintaining compliance with state and brokerage regulations.
- Manage transaction coordination from listing through closing, including contract documentation, deadlines, compliance audits, and communication with agents, lenders, attorneys, and title companies.
- Supervise and support agents and administrative staff by coordinating schedules, monitoring performance standards, and serving as the primary escalation point for operational and client issues.
- Maintain office systems, databases, and CRM platforms to track leads, transactions, and agent activity, ensuring accurate reporting and operational efficiency.
- Act as liaison between executive and leadership and staff by preparing reports, streamlining processes, and implementing procedures that improve productivity, accountability, and client experience.
Administrative Assistant
Lowcountry Cardiology Associates
04.2018 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Sound Family Medicine
03.2017 - 02.2018
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Called patients to confirm scheduled appointments day in advance.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
Education
No Degree - Journalism And Mass Communication
Schoolcraft College
Livonia, MI01-2018
High School Diploma -
Garden City High School
Garden City, MI01-2009
Skills
- Office & Operations Management
- Workflow & Process Optimization
- Team Supervision & Coaching
- Performance Monitoring & Reporting
- Scheduling & Resource Coordination
- Client Experience Management
- Escalation & Issue Resolution
- Compliance & Documentation Management
- Executive & Administrative Support
- CRM & Lead Management Systems
- Database & Record Management
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Google Workspace
- Cross-Functional Communication
- Confidential Information Handling
Timeline
Realtor
Coldwell Banker
01.2022 - 05.2024
Administrative Assistant
Reason Real Estate
12.2021 - 12.2023
Realtor
Carolina One Real Estate Services
02.2021 - 09.2021
Shift Leader Manager
BoomTown
03.2020 - 06.2021
Office Manager
ERA Wilder Realty
01.2019 - 03.2020
Administrative Assistant
Lowcountry Cardiology Associates
04.2018 - 01.2019
Administrative Assistant
Sound Family Medicine
03.2017 - 02.2018
No Degree - Journalism And Mass Communication
Schoolcraft College
High School Diploma -
Garden City High School