Judy Moler
Eastpointe
Summary
Dynamic leader with a proven track record at Sam's Club and Bed Bath & Beyond, enhancing team performance and customer satisfaction through effective communication and leadership. Excelled in employee and customer engagement, talent acquisition, and boosting internal survey engagement. Advanced multiple team members to managerial roles, demonstrating strong talent development and team formation skills.
Overview
25
25
years of professional experience
Work History
Merchandising Team Manager
Sam's Club
06.2023 - Current
- Facilitated seamless task management through improved team communication strategies.
- Boosted satisfaction levels for customers and employees by swiftly handling concerns.
- Achieved higher participation and satisfaction scores in internal surveys compared to prior year.
- Educated team members in club procedures, product details, and visual display techniques.
- Fostered an inclusive work environment through open dialogue, support, and recognition of team member contributions.
- Guided staff on best practices for dealing with demanding members.
- Advanced several team members to managerial roles.
Store Manager
Bed Bath & Beyond
12.1999 - 05.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Enhanced community involvement by taking part in a summer cereal drive, improving the store's reputation and uplifting employee spirits.
- Elevated multiple associates to managerial positions.
Education
High School Diploma -
East Detroit High School
Eastpointe, MISkills
Employee and Customer Engagement
Leadership in Team Formation
Boosted Internal Survey Engagement
Talent Acquisition
Timeline
Merchandising Team Manager
Sam's Club
06.2023 - Current
Store Manager
Bed Bath & Beyond
12.1999 - 05.2023
High School Diploma -
East Detroit High School