Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Momanyi

Houston,TX

Summary

Experienced and results-driven Manager with a decade of success in leading and executing diverse projects. Passionate about building strong client relationships and delivering exceptional results. Adept at project management, client relations, supervision, and driving process improvements to optimize organizational efficiency. Proven track record of driving customer success through effective leadership and strategic initiatives.

Overview

18
18
years of professional experience

Work History

Program Manager

Interise Inc.
05.2022 - Current
  • Cultivate strong relationships with clients to foster productive partnerships, ensuring alignment with customer goals and objectives.
  • Oversee the success of client projects throughout their lifecycle, providing guidance on implementation, adoption, and ongoing support to drive desired outcomes.
  • Facilitate effective communication between internal teams and clients, fostering a collaborative work environment to achieve mutual success.
  • Lead cross-functional collaboration with internal teams such as Research and Development and Marketing to analyze customer data, identify trends, and develop strategies to enhance customer satisfaction and retention.
  • Work closely with clients to understand their needs and challenges, advocating for their interests within the company and ensuring timely resolution of issues.
  • Design and implement customer success initiatives, including onboarding programs, training sessions, and feedback mechanisms, to drive customer engagement and loyalty.
  • Achieved and maintain a high customer retention rate through proactive relationship management, strategic account support, and personalized customer success plans.

Administrator

LCISD
08.2016 - 05.2022
  • Directly supervised and evaluated a team of 25+ Customer Success Representatives, developing individual plans to support their growth and improve work performance.
  • Led training sessions to empower the team in analyzing customer data and implementing strategies to enhance customer growth and achievement.
  • Created professional development programs to ensure federal, state, and district compliance for all stakeholders, fostering a culture of accountability and excellence.
  • Achieved a 35% increase in compliance for the organization's specialized populations through comprehensive program evaluation, restructuring, and the implementation of refined processes and systems.
  • Fostered and maintained positive relationships with customers, ensuring consistent communication, feedback, support, transparency, and dependability.

Lead Facilitator

Alief ISD And Cypress Fairbanks ISD
08.2009 - 06.2016
  • Developed instructional materials such as slide presentations, Competency-based Formative Units (CFUs), Competency-based Formative Assessments (CFAs), and assessments to measure mastery, ensuring alignment with customer needs and objectives.
  • Pioneered the integration of data analysis to inform team planning of instructional and assessment tools, optimizing the development of educational materials. Utilized analytical tools to identify trends in customer usage and behavior, guiding the creation of targeted strategies and frameworks.
  • Led initiatives resulting in measurable increases in customer success rates, leveraging data insights to tailor support programs to the unique needs of different customer segments.
  • Mentored and provided ongoing support to colleagues and newcomers, offering guidance on professional development opportunities and assisting with acclimation to company culture and procedures.

Microbiologist/Chemist

City Of Houston Public Works
01.2006 - 05.2009
  • Performed microbiological, chromogenic, and wet chemistry analysis on materials as instructed, ensuring accurate and timely results.
  • Managed media preparation and facilitated the maintenance of analytical equipment to ensure smooth operations and adherence to quality standards.
  • Researched municipal water sources, conducted thorough analysis, and presented findings to stakeholders and government agencies through detailed documentation and reports.
  • Championed multiple research projects, maintaining required cultures and samples in accordance with industry guidelines and safety regulations.
  • Maintained ongoing communications with regulatory agencies and customers through the creation of reports and documentation detailing findings, verbal updates, and other forms of correspondence.
  • Utilized extensive experience with regulatory standards, including EPA methods, proficiency testing, method validations, and documentation techniques to ensure compliance and effectiveness of processes.

Education

Bachelor of Science - Biology

Xavier University of Louisiana
New Orleans, LA

Master of Science - Cell Biology

Prairie View A & M University
Prairie View, TX

Master of Arts - Education Administration And Leadership

Lamar University
Beaumont, TX

Skills

  • Asana
  • Salesforce
  • Customer Relationship Management
  • Project Management
  • Cross-Functional Collaboration
  • Data Analysis
  • Communication
  • Strategic Planning

Timeline

Program Manager

Interise Inc.
05.2022 - Current

Administrator

LCISD
08.2016 - 05.2022

Lead Facilitator

Alief ISD And Cypress Fairbanks ISD
08.2009 - 06.2016

Microbiologist/Chemist

City Of Houston Public Works
01.2006 - 05.2009

Bachelor of Science - Biology

Xavier University of Louisiana

Master of Science - Cell Biology

Prairie View A & M University

Master of Arts - Education Administration And Leadership

Lamar University

Similar Profiles

CREATE PROFILE
Judy Momanyi