Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Morgan

Independence,Missouri

Summary

Proactive Medical Biller with extensive experience in patient aging and customer service, specializing in verifying insurance eligibility and resolving denied claims. Skilled in managing appeals, collecting payments, and maintaining compliance with industry regulations. Bringing strong analytical abilities and excellent communication skills to drive successful reimbursements and improve patient satisfaction.

Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.

Overview

28
28
years of professional experience

Work History

Medical Biller, Patient Ager, Customer Service

SMB MEDICAL BILLING
08.2007 - Current
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
  • Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.

Owner Manager

$1 Shop
01.1997 - 07.2007
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor of Science - Computer And Information Systems

UMKC
Kansas City, MO
05-1978

Skills

  • Insurance Claims
  • Medical Billing
  • Insurance Billing
  • Electronic Claims
  • HIPAA Compliance
  • Customer Service
  • Patient Billing
  • Billing and Collection Procedures
  • Accounts Receivable
  • Payment posting
  • Critical Thinking
  • Clerical Support
  • Invoice Processing
  • HIPAA Compliance Certification

Timeline

Medical Biller, Patient Ager, Customer Service

SMB MEDICAL BILLING
08.2007 - Current

Owner Manager

$1 Shop
01.1997 - 07.2007

Bachelor of Science - Computer And Information Systems

UMKC
Judy Morgan