Judy Ngonhkeo
Statham,Georgia
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Labor and Delivery/Mother Baby Patient Greeter
Piedmont Athens Regional Hospital
2024.02 - Current
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management and security promptly.
- Acted as first point of contact for visiting clients and customers.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Provided knowledgeable information regarding hospital layout, promotions, and events to enhance visitor experience.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Medical Assistant
Physicians Pointe
2018.10 - Current
- Improved patient experiences by efficiently scheduling and managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Maintained high-quality x-ray images by performing routine equipment maintenance and troubleshooting issues promptly.
- Assisted in training new medical assistants, sharing knowledge, tips, and best practices to improve overall department performance.
ER Unit Secretary
Gwinnett Medical Center-Lawrenceville
2014.12 - 2018.09
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistant Diploma -
Lanier Technical College
Oakwood, GA05.2012
Skills
- Initiative and Self-Motivation
- Strong Work Ethic
- Team player mentality
- Welcoming demeanor
- Reliability and punctuality
- Guest Relations
- Conflict Mediation
Certification
- Certified CPR
Timeline
Labor and Delivery/Mother Baby Patient Greeter
Piedmont Athens Regional Hospital
2024.02 - Current
Medical Assistant
Physicians Pointe
2018.10 - Current
ER Unit Secretary
Gwinnett Medical Center-Lawrenceville
2014.12 - 2018.09
Medical Assistant Diploma -
Lanier Technical College
- Certified CPR
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