Judy Perez
Phenix City,AL
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
34
34
years of professional experience
Work History
Remote Customer Service
State Farm
Phenix City, AL
04.2022 - Current
- Provided excellent customer service by being friendly, approachable, and helpful.
- Responded promptly to emails or other online communication related to customer service issues.
Retail Shop Manager
Sees Candies
Sacramento, CA
09.2007 - 12.2021
- Managed daily operations of retail store, including opening and closing procedures.
- Developed and enforced policies to ensure customer satisfaction.
- Trained and supervised staff on effective sales techniques.
- Organized merchandise displays to maximize sales potential.
- Established inventory control systems to monitor stock levels and ordering needs.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Maintained cleanliness of store premises and ensured compliance with safety regulations.
- Utilized POS systems for accurate tracking of sales transactions.
- Performed periodic audits of inventory levels to prevent theft or loss.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Facilitated prompt resolution of customer problems and complaints.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
Retail Store Manager
Things Remembered
Sacramento , CA
03.1991 - 09.2007
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Created marketing plans that increased revenue by 15% within 6 months.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
High School Diploma -
Alameda High School
Alameda, CA06-1983
Skills
- Excellent customer service
- Customer service-focused
- Customer assistance and interaction
- Researching customer issues
- Remote service
- Customer Communication
- Excellent customer service skills
Timeline
Remote Customer Service
State Farm
04.2022 - Current
Retail Shop Manager
Sees Candies
09.2007 - 12.2021
Retail Store Manager
Things Remembered
03.1991 - 09.2007
High School Diploma -
Alameda High School
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